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"Rick was very responsive at first and eager to get started on my bathroom remodel job for one of my apartments. He is commended for having to respond to quote request fast. I decided to give him a chance to do a good job before handing a bigger jobs for my other properties. Before the work started, I emphasized that the dust control and cleanup was very, very important to me. The job involved lots of demolition work inside the apartment - naturally, there will be lots of dust. The apartment is currently occupied and has lots of furniture, computers and audio equipment that I wanted to protect. I thought he and his workers were communicated this request. I even offered the use of dust control fan and Zip Wall to isolate the work area but he said he will be fine without them. Once the job started, I was away for one week to take care of my family. When I returned, I discovered that the door to the adjacent room was left open. That is my office with all the equipment and important papers. They left their construction material and equipment in this room. I was horrified that there are fine dust everywhere - on my printer, computer peripherals, furniture. I brought this issue up with Rick. Nothing happened. The worst part was that the job was declared done and I paid the service in full - They never returned to clean up and pickup the equipment. After almost a whole month, the supply and equipment is still there. I had to spend extra time cleaning up after their mess. Very unprofessional. Lessons learned. Do not pay the balance until all the cleaning is done and all the equipment removed. I expect the clean up and dust control to be a part of the job. I also repeatedly asked or professionally prepared invoices with vendor name and address, job details and the most important of all, the invoice number - all of these essential information is important to keep track of expenses for my projects. The SMS texts message and e-mail messages were not appropriate for this purpose. I explained to Rick that my CPA requires them many times. I even sent him a sample invoice and quote in Microsoft Word template - he never understood what I was asking. He is a nice guy, but not a good project manager or competent business person. The work was done, however, the work quality is fair to good - I had to go back and correct some sloppy work. Lacking attention to details and follow up bothered me. The biggest issues is the lack of clean up and keeping the worksite cleans so he and his crew gets an F. I do not think I will be hiring his company in my future projects."

"We recently hired Custom Construction Services LLC for an interior painting project in my home, including painting our kitchen island cabinets, and installing 2 doors and an attic vent. We couldn’t be more pleased with the results! From start to finish, the experience was outstanding. Derek took time to go over our plans, provided us with sound advice when needed, and sent estimates promptly. He was in constant communication throughout the whole process. Derek accommodated our last-minute requests, adjusted our quotes, and promptly addressed our questions or concerns over the phone. Derek’s team was incredibly professional and punctual, arriving exactly when they said they would. They took great care to protect my floors, ensuring that everything was covered and safe from any paint splatters. Their attention to detail was impeccable; every wall (including ceiling and trim in some rooms) and cabinet was painted with precision, leaving no streaks or missed spots. Clean-up was thorough, leaving my home spotless and the walls, especially our kitchen island cabinets, looking absolutely stunning. The final result exceeded my expectations. If you’re looking for top-notch interior painting services, I highly recommend Custom Construction LLC. Their expertise, professionalism, and dedication to customer satisfaction truly set them apart. Thank you, Derek and team, for transforming my home with such beautiful results! We’re sure to hire them again for our next project."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Hired this company for summer 2019 to open/close and clean weekly. In the month we used SSG, the pool was not cleaned properly once. 25 tiles were damaged mysteriously upon open, there were leaves and dirt left in the pool the entire time and we have not been able to use the pool yet. We expressed our disappointment and gave them more than enough chances to rectify things. They didn't. Pictures attached are from our pool and spa today - after the tech "cleaned" and left a bill for over $200. Absolutely horrible. Terminated contract."

"Over the course of two weeks they were on-time, respectful and easy to work with."

"WOW!!!! Professional, courteous! I had serious hail damage to my roof and Single Source came in, did the estimate, contacted my insurance company and within a few weeks, I have a fabulous looking new roof upgraded roof! Justin at Single Source is extremely knowledgable on building codes and because of that, he was able to show the codes to the insurance company to get the upgrades covered. Their roofing team worked from the moment they arrived with one short lunch break working almost 12 hours. They completed the entire job in one day and my roof is 2,000 square feet, so it's a sizable roof. The team was very careful to protect my gardens, they moved plants, lawn furniture and put everything back they in place before they left. The clean up was impeccable! Not a scrap of shingle, paper, trash or nails left to be seen! I would highly recommend Single Source for all your repair needs caused by damage."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."