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"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"Very professional did the work and was very hospitable"

"Exceeded expectations. Crew was wonderful and respectful. Quality of work was perfect. Was able to discuss questions along the way. Highly recommend, our kitchen and bathroom are now beautiful and functional!"

"Josh and his team showed up on time and completed the job in 2 days. We passed all our inspections the 1st time! After the job was completed we had several hard rain storms. There were no leaks visible which makes me extremely happy. I was able to renew our home insurance without issue. Josh even helped manage the materials and return unused product to help reduce the overall materials cost estimates. I will definitely be using him for future projects."

"Perfect job"

"I got a call minutes after I went on Angi’s from Complete Pro and within 24 hrs they was at my home in “Umatilla “ they found problem and repaired it same trip . With reasonable rate ! Left the bathroom ready for the tile !"

"Horrible place ... Spent 500 to them to fix one problem and after they came I had more problems to fix.... I tried telling the. For months it was something they did... They then told me no it wasn't then and something magically broke when they fixed the other issue... Telling me I needed to spend another 500 to fix a broken piece... And they never actually looking inside to find the problem ... Just said they knew what it was... So a month later I smelled burning from my dryer .. almost on fire at that point because they put belt on wrong pulley... Dangerous .. could've burned house down if I hadn't caught the smell in living room before going to lay down..... After I got belt fixed by other company .. another 200 plus dollars they created ... I called and told them the issue they caused... They denied it. Like in the past ., and said nope we didn't do it.... And refused to stand by their work and honor the fact they made a mistake... The Russian guys that did the work were very smug and spoke in Russian the entire time doing the work so I had no idea what they were saying .. and I have no issues with anyone .. but it made me feel like there was a reason they were not speaking so I could understand them . Bc they spoke English fine when I asked something ... Had this all not have happened I wouldn't even bring it up ... I just don't want anyone to go through what I went through... I couldn't dry clothes at night bc my sister couldn't sleep bc of the screeching noise it made after they replaced the element .... RUN THE OTHER WAY"

"Underwood Construction Consulting Incorporated UCCI completed a very successful renovation of the kitchen? sun room and laundry room in our home that included removal of a load-bearing wall and raising the floor of the sunroom. They also repaired hurricane damage to our roof, soffit, and front porch ceiling. This company was selected for our project based upon the excellent. Professional credentials of Mr Ted Lucky Underwood. Is the history of complex project completion and the positive reviews of his prior work? He had creative ideas for accomplishing the work. And was responses to every request and concern. They employed competence subcontractors for different phases of the project and held them to excellent completion standards. Two of his sons did much of the work on the project and were a pleasure to work with. We were very pleased with all of the work that was done. And we highly recommend Mr. Lucky Underwood and UCCI for similar or even more complicated construction work with no reservations."

"They did a awesome job on my crash into garage..I would hire this company again..everyone was polite from the back office to the worker that did the job they were a highly skilled team.."

"Wouldn’t recommend or rehire for services. Could never predict if/when installers would arrive, little project oversight on behalf of the company. After finishing the project late, I was disappointed and frustrated with the lack of attention to detail and sloppiness, particularly with the trim and caulking. I will give credit that they offered to come fix the remaining issues that I identified after the install, but I chose not to accept the offer and repaired the issues myself."