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"Be very cautious about using Fireside Hearth and Home. They are polite, though frustratingly inept, carry an inferior product, and offer very poor customer support. I purchased a Heat&Glow Supreme Oak gas log set from Fireside in December 2012 for about $900. It came with a "lifetime" warranty. In November 2017 I began the warranty claim process for several of the logs that had cracked and crumbled. The process included photographs, multiple calls, emails, trips to their store, and a lot of waiting for all of the parts, which included 2 metal screens that had burned up. I had no use of the fireplace for the entire winter season. Finally the logs were delivered, but not the screens. After more calls and trips to their store, I received a package with only one screen, which I left with Fireside so they could order the second screen. Now, almost a year after I began the warranty process, Fireside states that I have already received the screens. I asked them to check their storeroom hoping they would at least find the screen I left with them, but their response was along the lines of "looking for a needle in a haystack.” Bottom line: Fireside continually pointed to Heat & Glow, the supplier, as the culprit for slow response and lack of warranty follow through. Either entity could have gained my satisfaction and respect by expeditiously honoring the warranty and standing behind their product. Good will is expensive to buy and hard to earn. Instead, Fireside Hearth and Home and Heat&Glow have bought a lot of bad will on the cheap over a set of screens with a retail value of about $36."

"When my wife and I first decided to completely remodel our home several years ago, we planned to interview three architects. Michael was the first on our schedule, and as soon as he left our house, I told my wife there was no need to interview anyone else, so we cancelled the other two interviews. Michael’s presentation was not only professional, but also extremely customer-oriented, and his sincere desire to make our dreams come true was obvious within the first five minutes of our meeting, even though we had never undertaken anything of this scope before. I knew immediately that we could do no better than Architectural Resource, and we never regretted choosing Michael’s team to make our dreams come true. His approach is unsurpassed as he takes great care to understand what his customers want and then makes it his highest priority to achieve the goals along every step of the process. His adherence to selection of a builder early in the process as a “partner” (and not an afterthought) is also instrumental in the overall success of his projects. Three years after our remodel, we have decided to undertake a smaller remodel to our home, and there was never a question of working with anyone other than Michael again to continue our dream. His enthusiasm and understanding of our aesthetics and idiosyncrasies are very apparent, and we get the feeling that he treats our project as if we are family. He is absolutely amazing !!"