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"Could, and should have been better. <br /> Subcontractors: <br /> HVAC--Placer Heating and Air <br /> Insulation--Gold Star <br /> Windows--mostly in-house. <br /> Lessons learned: <br />  1. Put everything in writing--no verbals or phone call contractual or post-contractual agreements. Use email for documentation after the contract is signed.  <br /> 2. Hold back final monies until all work is done.  <br /> 3. Do not rush the work or allow the contractor to rush the work.  <br /> 4. If it's in the contract, insist on it and withhold payment until it's done. <br /> 5. All parts are the contractor's responsibility. <br /> 6. Inspect all work before the next phase, distribute a punch list, and don't approve and/or pay until you are satisfied. <br /> 7. Ignore suggestions that faulty equipment is due to the customer's lack of understanding. Contact the manufacturer if something doesn't seem right. <br /> 8. Insist on good quality finish work. <br /> 9. Insist that all materials be as specified in the contract or standard (check the standards when in doubt). <br /> 10. Be wary of companies that subcontract HVAC. <br /> 11. Make sure all work is permitted; read permits carefully; flag errors. <br /> 12. Check model and serial numbers in contract with manufacturer's website to ensure the grade/series you are paying for is physically the same. <br /> <strong>July 7-9</strong> <br /> Contract was signed on June 25, 2015. Work started July 7 and continued for three days total. Old HVAC equipment was removed, ducts removed, some insulation removed, new HVAC equipment installed, new thermostat installed. Insulation removal said to be complete. <br /> Problems: <br /> ?Subcontractors both stated that insulation was completely removed when it was not (twice). <br /> ?HVAC sub and contractor implied homeowner was incapable of operating new wifi thermostat. Three wifi thermostats malfunctioned, leading homeowner to contact manufacturer's rep to resolve the problem. They advised another thermostat that did not read the wall temperature rather than the air temperature. <br /> ?Apprentice attempted to obtain side work replacing air registers. <br /> ?HVAC sub tried to get homeowner to buy control parts for whole house fan installation. <br /> ?HVAC sub dragged feet and stalled on doing contractual work on water heater. Homeowner had verbal agreement with contractor's sales rep to install in two steps; contractor denied agreement. Homeowner removed it from contract by mutual agreement. <br /> ?New intake return cutout cut beyond boundary into ceiling. <br /> <strong>July 15<br /> </strong>Windows installed 8am to 3pm <br /> More insulation removed. <br /> Problems: <br /> ?Wrong windows ordered; only two could be installed. <br /> <strong>July 22 </strong> <br /> Punch list and connect whole house fan to controls <br /> Problems: <br /> ?Whole house fan motor burned out on install; wired incorrectly. <br /> ?Ceiling fixture not reinstalled properly. <br /> <strong>July 27<br /> </strong>Remaining windows and patio door installed. <br /> More insulation removed. <br /> Problems: <br /> Window trim not caulked on outside. <br /> Some trim cuts not even with other pieces. <br /> Windows not cleaned after install. <br /> One piece of original trim recycled instead of replaced. <br /> Homeowner paid contractor paid about 2/3 of the contractual amount. The rest held until all work completed. <br /> <strong>through end of July, August, September</strong> <br /> Punch list work completed on windows, HVAC. Thermostat replaced. Whole fan wired correctly to dedicated circuit. Whole house fan hanging location shifting to optimum location. Duct work straightened. Damper installed on one duct to balance air. <br /> Insulation was blown 8/27/15. <br /> Problems: <br /> ?Heat pump cycling on for 30 seconds accompanied by buzzing noise that gets louder. <br /> ?Whole house fan not permitted. <br /> ?HVAC sub scheduled to work but did not show up; on another day, sub called several times but never showed <br /> <strong>Test out, code inspection<br /> </strong>Test out performed 9/15/15, Code inspection 9/22/15 and re-inspected for whole house fan permit failure on 9/30/15. <br /> Problems: <br /> ?Test out failed on air leakage. Did not meet SMUD HPP specifications. Rebate not available. Contractor offers to refund the difference. <br /> ?HVAC and window work passed inspection, but whole house fan was never permitted. Contractor pulled the permit, provided hard copy, inspector reinspected on 9/30/15. <br /> <strong>SMUD rebate preparation<br /> </strong>Contractor prepares JRT (job reporting template) for SMUD HPP and sends to homeowner for review. (9/18) <br /> Contractor prepares SMUD rebate application for homeowner (9/24) <br /> Problems: <br /> Some calculations incorrect on the JRT. Contractor resolved. <br /> Some rebates changed in the four months the contract work spanned. Contractor made up differences. <br /> <strong>Final Payment<br /> </strong>Homeowner made final payment on 9/30/15. <br /> <strong>SMUD rebate receipt<br /> </strong>Homeowner receives rebate check from SMUD on 11/5/15. <br /> Problems: <br /> Total $150 short of JRT. Inquiries with SMUD revealed that contractor revised JRT after last version was sent to homeowner. The latest JRT did not include the whole house fan in the project. Homeowner not informed. SMUD made arrangements to rebate the whole house fan. <br /> Takeaways: <br /> Sales rep made a good professional, technical, and personal impression without hard sell or scare tactics. One issue with verbal agreement. Scheduler at the contractor very responsive, efficient, and flexible. HVAC sub skilled, but sometimes unreliable and choice of apprentices unwise--made a bad impression of the company. Window snafu annoying.  <br /> Too much homeowner time spent on this contract: over ten days of visits, two no-shows, two code inspections, one test out. Too many emails to count. Final rebate prep never shared with homeowner. Test out failed air leakage test. <br /> <br /> <br />"

"The service was excellent! They arrived to pick up the vehicle a day earlier which was great. They delivered the vehicle right to my daughter's door and found a side street to unload. The service was delivered within the time frame given. All of my questions were answered via phone or email and the paperwork was seamless and the price was very reasonable."

"It went well. The start date had to be delayed due to delays in the job ahead of me, but he communicated well. The work moved along as expected and was completed as anticipated. The painting and baseboard work was terrific, but the faucet repair was somewhat disappointing. <br />"

"Andrew takes great pride in his work. He was patient and made sure we had the best pieces of lumber, matched the design of the rest of the remaining fence, saw and replaced the small gate we have to get in to our neighbor's yard, and made sure everything was cleaned up and in perfect condition before leaving every day. <br />"

"I sent an inquiry to Eric Olson about his minimum pricing and was responded to, via phone, by his sister Katrina. She was very knowledgeable and provided answers to all of my questions. <br /> We scheduled the repair and both Katrina and her husband Dennis arrived at the the scheduled appt. on time and with all of the supplies/tools necessary to complete my repairs. <br /> They were very professional and very thorough in making the repairs they were hired to do <br /> . <br /> They were were very personable and easy to work with. <br /> They made a point of telling me that if there were any leaks in my windows after their repair that I should contact them and they would take care of it. <br /> I only have this minor repair to leave feedback about at this time (it hasn't rained yet) but I can tell you that these two are hard-working, knowledgeable, dedicated, focused, detail-oriented and working to please their customers. <br /> I recommend them 100%. <br />"

"They came when they said they would and we were impressed by clean up. Previously, we had paid for monthly inspections, traps, etc. <br /> This simpler method seemed to work fine. <br />"

Owner/Operator

Lazzarini Home Inspections is your trusted partner in ensuring the safety, security, and quality of your home investment. Offering certified inspectors, that brings combined experiences to every inspection, providing thorough assessments that empower homebuyers, sellers, and homeowners alike to make informed decisions. We understand that buying or selling a home can be one of life's most significant decisions. That's why we go above and beyond to deliver comprehensive inspections that leave no stone unturned. From the foundation to the roof and everything in between, our meticulous process covers all aspects of the property, identifying potential issues and offering practical solutions."

I am a self-taught artist, initially drawn to experiment with pastels and colored pencil, and now working with acrylic on canvas. My art speaks for itself.

"The first unit was delivered in a timely manner. However, the carrier did not adhere to the shippers warnings about product fragility and the unit was received in a damaged state. The unit was sent back to Classic Copperworks for repair.  The repair was treated as a priority by Mr. Threadgill, who had the unit shipped back to me in three weeks. It arrived in good condition that time. <br /> Mr Threadgill was very helpful in providing support in order to finish our project. He even had a caulking product sent to us in order to help with flashing the unit. That meant alot. <br /> I am not a professional contractor, but was able to install the unit myself with his support. However, my profession does provide me the opportunity to serve the public and as such, I feel that I am more than qualified in commenting on good service. While Classic Copperworks may not be the cheapest provider of goods and services, they stand behind their product and provide great support. It requiress a "leap of faith" to order an expensive unit from an out-of-state provider with no prior mutual history, but I can attest to my complete satisfaction. <br /> WRS <br /> <br />"