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Avatar for Carolina Pool Renovations
Carolina Pool Renovations
4.9(
40
)

Serving Columbia, SC and surrounding areas

In business since 2009

Free estimates

Emergency services offered

"Our experience with CPR was mixed. First, this company is very knowledgeable and builds a high-quality pool. The finished product looks great, and our interactions with the crews were always pleasant. Communication was generally timely. They also provide startup services and "pool school" which take the stress out of the first month or so of owning a new pool. However, our beautiful new pool came at a very high cost--and I want potential future customers to be aware. The contract with CPR stipulates that they are not responsible for damage done to driveways. In signing this, I expected some damage to the area they used for staging materials and, sure enough, two squares of my roughly 250-foot long driveway were scraped and crushed on the edges. This was totally understandable and acceptable. When delivering dirt, one of CPR's subcontractors drove down the lip of the driveway (half a tire on, half a tire off) for the full length of the 250-feet of concrete. In so doing, half of the driveway is now cracked and/or crushed and needs to be replaced. There is also a healthy rut in the lawn from where the driver completely missed the concrete. Shortly after this happened, I asked Mr. Ball to come to the house so we could review the status of the project. At that time, I showed him the damage. He took pictures of the damage and made some comments about the driver and situation which I inferred meant there would be some remedy to the problem. Once the project was complete, I asked about the driveway situation. I made clear I was not asking for CPR to fix it completely, but since the damage was caused by negligence, I thought there would be some compromise on a solution. On the contrary, in a series of exchanges, I was told CPR cannot be responsible for the quality of the driveway (no driveway would withstand a fully laden truck driving on the lip) and that I could take it up with the trucking company (this is not the business with whom I had a relationship). Ultimately, I accept that CPR has no legal responsibility to fix the driveway. That said, good business ethics mandates that a company take responsibility for avoidable damage caused by negligence--not hiding behind a contract. I won't tell potential customers to avoid this company. As I said, you will get a good quality, beautiful pool. But DO NOT let them use your driveway. Insist on another access point or redline that portion of the contract. That $100k pool will could end up costing 10-20% more."
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