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"They did good work."

"It went amazing. These gentlemen did the job thoroughly and on time! No complaints, will use them on all future projects!"

"In early August, 2023 I was going to have a french drain done, or a trench, to redirect the water flow around my driveway when it rains. A neighbor of mine had heard about Baird Foundation and recommended I give them a call. I called Baird about fixing my driveway which had tilted slightly from side to side over the years, the walkway to the front door, and also seven slabs around my pool that had moved. Upon the initial inspection on August 18, I told the Baird representative that I was thinking of having a french drain put in but the Baird representative was confident that Baird Foundation could fix the issues and gave me an estimate. I called him back a couple of days later and signed on. A couple of weeks later, as the crew was setting up to start, the lead technician said he "could lift the slab up, but could not push it down" (referring to the corner of the drive that had tilted up slightly. I told him if they can fix the problem with the drive that I was okay with that corner raised a bit and they started to work. When I returned from work that day, they were trying to jack up the corner of my garage and a third technician arrived and told them to stop. The driveway is not attached to the garage and I did not authorize Baird to do any work on the garage foundation. They finished later that afternoon and returned the next day to finish their work. When they finished, the lead technician told me he “could not fix the driveway”. If the technician had said they could not fix the drive, I would have told him to leave it, and just do the other areas of the job. It was later twice implied by the General Manager that I was lying about this. That was quite offensive. I inspected the other work they did and found that the slabs around the pool, and the walkway out front, were not adjusted properly. I told him I could not sign off on it until the work was done correctly. I later spoke with the Baird General Manager and sent her pictures of the errors in their work. Weeks later in mid-October, another one of their crews, including their field supervisor, came back and corrected the slab work around the pool and the walkway leading to the front door. On October 26th, the last day that their field supervisor was there, I asked him "if you knew you couldn't fix the driveway, why did you work on it in the first place?" He said “to stabilize it, to fill in any pockets or crevices.” He also said maybe I should try the french drain that I spoke about. In a phone call trying to come up with a resolution, Baird’s General Manager, asked me what I thought they should do. I told her that "Baird should remove the driveway portion from the bill." Two of their employees have already said “they knew they couldn't fix it." She then said that I was trying to cheat Baird out of money when in fact, that is what this company has done to me. While most of the employees were very polite and friendly, this management was highly unprofessional. The attached photos of my driveway (shot the last day the supervisor was at my house) are what they left me with. Based on my experience with this company, I would not recommend them to anyone."

"f times if there was any cheaper ways to fix my problem but he was certain my pipes were bad; and...heres the kicker... his assessment required $3K+ of work by him. A second plumber was called (AIM Plumbing--highly recommended) who simply and quickly unclogged the drain (for $300, not $3000 ha) and even showed me the grease that was blocking it. When contacted about his errant charge and diagnosis, Jerry couldn't remember my case but refused to provide any discount for his poor service. A terribly wrong diagnosis + vendor memory loss = a very bad customer experience."