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"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Excellent in every respect, except for the appearance of the finished project The quality of the materials is very good. The workmanship was great. My only complaint was with the rep. He was argumentative, to the point of being downright rude and unprofessional, and he never bothered to talk to me about the fact that the unit was slightly too large to fit in the space that I had without making some slight adjustments, or that they could have made it fit by cutting into a closet wall, but for whatever reason they chose not to do anything. He never said it would require reframing the door, which was something they did not do, and I would have to get someone else to do that, so they fabricated a metal panel and put it up, in place of the original door. In the meantime, the project would be left without a finished door. The rep So I was left with an ugly gray panel made out of metal that looks totally out of place on my wood wall."

"They did not use cedar boards but used fir boards Did not clean up after wards"

"Really great good people to work with. Very efficient they were quite easy to help me understand everything especially Christina. Would recommend them to everyone In fact I already have"

"Josh Wilder from Roth Home was excellent. He inspected my outdoor faucet to provide me an estimate to get it fixed. During his inspection he determined there was a blockage and had got the faucet operating with running water in a matter of minutes. He was very professional, punctual, and courteous."

"They were excellent. On time. Excellent quality of work. Reasonably priced. Thanks Rob and Damen."

"Mark from air control systems was fantastic to work with. His crew came in and piped a new gas and electrical line to install a new gas fireplace insert. They did a wonderful job and I would highly recommend this company to anyone who is looking for this type of work. I have worked with at least five contractors this last year for multiple upgrades and Mark has been by far the best company to work with. He keeps you informed at every point and is wonderful at communication and follow through."

"They were quick to respond and come out during a heat wave. They contacted us when they were on their way. The air conditioning is now up and running."

"Quick response and excellent problem solving for safe installation of grab bars in shower enclosure."

"Josh did a great job figuring out what was leaking, and fixing it for the lowest cost. During his visit, he took the time to educate me about some of the fine details of how the system works. He really knows these systems. He also followed up a couple of weeks later to make sure everything was performing to expectation."