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"foundation crack"

"I have used Moyer Indoor-Outdoor for my landscape, HVAC, pest control and plumbing needs for over 10 years. I proudly support local businesses even if it may cost a few more dollars. However, after my last two HVAC experiences with Moyer, I am extremely disappointed and quite frankly disgusted with their lack of professionalism, transparency and blatant price gouging. In November 2021, a Moyer technician (who will remain nameless for now), came to my home after my 7 yr old, $12,000, Lennox system that Moyer installed, threw a trouble code shutting down my gas furnace in the winter. Usually I am present and will be at home for any services but this time, I was tied up at work so my wife met with the Moyer tech. I was available by text, so I told my wife to text me before committing to anything so she didn't feel intimidated or pressured. Within 10 minutes of the tech's arrival, I received a text from my wife that the thermostat needed replacement at a cost of $1200. I asked what the diagnosis was and the part number of the thermostat, as that seemed to be a pretty quick and expensive conclusion. No response. Next update from my wife was the thermostat was fine and the tech was now recommending a new 20' thermostat wire be run at a cost of $350. I confirmed several times with my wife just to make sure I understood this correctly...we initially are told within minutes we needed a $1200 thermostat, now we no longer needed the $1200 thermostat, but instead a $350 thermostat wire? Still no explanation or diagnosis of what the problem was. I already had a pic of my thermostat with the trouble code displayed my son sent me that any Google search would provide some info/insight. I text my wife to let her know that I didn't feel comfortable authorizing anything based on what I felt was an obvious, unscrupulous, money grab and pressure sales pitch, so make me the bad guy and let the Moyer tech know I wasn't comfortable proceeding. A system reset was performed and the furnace has been trouble free since. Today, 5/13/22, I turn on my air conditioning, no cold air blowing. Call Moyer Indoor, leery now thanks to my prior experience, but mainly because the Lennox system was still covered under the initial parts warranty. The same Moyer technician responded. I escort the tech to the basement, explain the issue and make some small talk. The tech discovers my coil had begun to freeze over, an indication that I was possibly running low on refrigerant. He also discovers that dye had already been introduced into the refrigerant and told me my coil was leaking as evidenced by the glowing dye around the coil and in the condensate pipe. Tech explained I was lucky as the coil would be covered under warranty, however labor and the cost of the refrigerant would not be. Told me I would be looking at over $2000 for the repair. Didn't explain part cost or labor hours, just threw out a number. Sounded like another $1200 thermostat. I explained that since the coil failed, a covered part, which caused the refrigerant to escape, I should not be responsible for the recharge. "Not my policy, call the office." I ask the tech for his boss to discuss, while he recalculates his repair price. I'm provided two names, call office and told one gentleman is on phone currently, I assume w/ tech who went out to his van. I leave info for a callback, never received. Tech returns, tells me his "bottom line price" is now $1450 for the repair, yet still charging me $350 for for up to 3 lbs 410A refrigerant. Tells me both his bosses are "gone for the weekend," yet one of them had just been on their office phone? I asked the tech to leave. Shame, this company was very different a few years ago and what made them special has been stripped away by how their techs operate in the field which reflects poorly on the Moyer name. As of this writing, I've heard nothing back from Moyer."

"I have used Hydroscapes Inc services since 2012. They installed lawn irrigation and flower planter drip irrigation systems. I had thoroughly evaluated alternatives to Hydroscapes before I selected them, and I found that they were by far the best irrigation contractor in SE Pennsylvania. They completed an excellent installation in 2012 that has stood the test of time, and they perform regular service 3 times per year on these systems. These systems perform extremely well, and Hydroscapes is always very responsive to fix any issues. They have occasionally resolved fairly complex issues that arise and completed the diagnosis quickly and accurately -- and fixed the issue right away. Their prices are fair and the technicians and office staff are a pleasure to work with. I would highly recommend Hydroscapes Inc for your irrigation needs."

"They are reliable, dependable, trust worthy and they did a great job."

"GTM was amazing to work with. GTM worked on a large project recreating our home's front steps and walkway. George and his entire staff were professional, diligent and a true pleasure to work with. They worked diligently and expeditiously. George was very responsive and communicated well as the project evolved. He always made sure everything was done to perfection. We would highly recommend using GTM for any hardscaping or landscaping projects."

"In 4 hours the landscape in the front of the house was transformed. An amazing job. Very friendly service."

Owner operated.

"Very well."

"We got lots of estimates to install an irrigation system and landscape lighting. When I met with Joe he was not interested in selling me equipment but spent the time going over what we actually needed....especially for landscape lighting. His approach was great, he came up with a solution for our watering needs and a simple version for the landscape lighting since we weren't sure how much light we wanted.....Once we see it, if we want more highlighting it could easily be added.....which we did on 2 other occasions. His workers too great care of my property and when they had a question about location of sprinkler head they came and discussed it with me before moving forward. One of the best contractor experiences we have had. Almost forgot...we have a collection area where all the underground pipes disperse water from our gutters. That was always full of water when Joe mentioned that the pip wasn't done correctly....since he had the equipment and the machinery already on the property he took care of that for me. Even with this wet spring we have not seen any signs of water from the collection area overflowing. I've already referred them to many neighbors since everyone loves the landscape lighting."

"Was it the worst experience...? Was it the best experience...? Neither. Yes, I have hot water. Yes, the piping looks great for the tankless hot water. But, they had to come back a 2nd time to fill in the hole. See pictures. Yes, I was taken advantage of. I paid way too much. The final bill matched the estimate but in retrospect it was too much. Customer service simply stopped once I started challenging the work that was done. I have a large pipe sticking out of my condo that is unsightly. After I asked to have it corrected I was ignored. I would not recommend this company."