Get matched with top tankless water heater repair pros in your area

"No feedback"

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"John was excellent and I highly recommend him. He rebuilt our breezeway and installed a beautiful wood ceiling in our family room. In particular, John: - was immediately responsive to our request for a quote; -provided the quote when he said he would; - followed up and answered questions we had; - provided an additional quote based on changes we made; - started the project when he said he would; - showed up every day; - minimized any inconvenience to us while working; - worked neatly and cleaned up every day; - completed the project on time and on budget! Working with John was a very pleasant experience. He is friendly, courteous, professional and an excellent communicator. His mantra is to make the customer happy. He checked with us at each stage of the project to be sure we were pleased. He is very detailed oriented and his work product is top notch. We would, and plan to, use John for future projects."

"We were very pleased with the communication and the outcome of our project. We have an old home with some older piping. Finding someone that works on steam boilers is tough. When they looked at the install, they explained what needed to happen clearly deand unrstandable."

"We met Dan months before the project was scheduled to start and he knew our deadline was 7/9 when our first weekly vacation renter was due to arrive. Our main issues were: He was a week late starting Didn't show up on several days (had to take his son to get his COVID shot, several days it was too hot, heavy traffic, etc) Ignored my detailed instructions/drawings and we lost time because he plumed a double vanity for only 1 sink, told us we could buy any standard shower door from Lowe's only to learn AFTER the shower had been framed that it required a custom built door, forgot to tile the accent color stripe in the shower, miscalculated the amount of shower tile needed requiring me to drive 3 hours RT to purchase extra tile and deliver it to him. Skim coat on the ceiling was done poorly, the door to the bathroom didn't open all the way so we had to hire someone after Dan left to shave it down for us. He was supposed to finish by July 9th and didn't finish until Sept 9th!!!! had to give renters $3000 off because they had no toilet or shower. I split the difference with him and took $1500 off his bill and he was not happy. I should have taken the entire amount off. He might be OK for smaller jobs, but he is not focused enough and doesn't work a full day (usually 8 AM -1 PM) or even a full week. If he takes work outside of NH, he should have his plumbing/electrical license so he doesn't have to rely on outside contractors. We suffered because he didn't hold ME licenses and wasn't well connected w/ local contractors in ME."

"I don't think I can say enough about how awesome Marty and his crew are or how grateful I am to them, I'm just beyond glad I found them. I had a vision for what the half bath in my 1800's house could be and no idea of the challenges we'd face with the existing plumbing. Marty, Cory and Leroy went WELL above and beyond what they needed to in order to see the project through, with care and attention to detail every step of the way. True craftsmen and problem solvers!!! Very glad to have had their patience and expertise on this, and our new shower enclosure is simply stunning. Thank you!!!"

"Paul, our service technician, was timely, knowledgeable, and efficient. I can highly recommend Heritage Home service on this account. However I am extremely unhappy with the company's new service plan offered. I will explore other providers for this reason, and may not use Heritage Home Service in the future."

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."