Get matched with top chimney cap installers and replacers in Decatur, IN

"We were shown the actual video taken on the inside of our chimney. It was deemed unsafe to use due to cracked and missing mortar, we were offered a couple of solutions as well as cost for them.  <br />"

"They immediately noticed my dryer vent was covered with the wrong cap. My dryer was not drying as the vent was clogged. I had Stanley Steemer out last year and they clean the vent but never mentioned or even looked at the vent cap. They replaced it with proper cover and cleaned vent. <br />"

"Mr. Robert Helm was out last August (2014) for an estimate and to meet with my insurance adjuster, but we had a baby in September and the repair job fell off our radar until this Spring (after I noticed a few more shingles blown off in our yard). The repair costs were less than our deductible, so it would be out of pocket. After reconnecting in Spring, he returned my call promptly and was able to schedule the work to within a couple days of my requested window. Robert is a super nice guy and easy to work with. Very accommodating and extremely honest. After the job, he calculated actual material costs and time spent and it came out to be less than the original estimate! He took great care in matching the shingle and the work looks great. No damage to anything and NO MESS. Also, I was appreciative that he didn't call CPS on us after seeing the "cage" with a kid's chair in it that my daughter uses as her pretend jail on her playground. LOL. Excellent experience all around and I'll definitely use him for future work. I've already recommended him to others. A big thanks to Mr. Helm for another great service experience from Angie's List!"

"This is the 3rd property we've used Masoner and Sons for.  Our 1st one, he came out, inspected our chimney and diagnosed our problem.  He was able to get it fixed for 1/3 the cost of another competitor and didn't charge me extra for coming out, like his competitor did.  He fixed the leak and we haven't had an issue again.  We then had him do a recommended chimney inspection (not a hugely involved one - more of a sight inspection), and he didn't charge us for it since he was able to help us in a few minutes.  He's been a great addition to our go to rental call list for repairs/inspections.  On our most recent one he inspected our home chimney for using it for fires on cold nights.  It had never been used by us.  He gave us the green light and also some helpful pointers that we will be using in the future. <br />"

"Before the job was sold the sales team headed by Mike Hawkins were very professional, courteous but right after the signed contact job was delayed due to their internal department mixup. I was not communicated of any delay and had to call numerous people to get the response. During the whole process they worked with my insurance company and finished the work on time and the roof looked great. Right after job was completed I noticed my porch gutter leaking at the joint. It was a new leak which I thought would be the result of shingles being thrown while install. After sending video of the leak to the sales, install and customer service I didn’t get any response then finally I complained to their General Manger Grant and he came to inspect the leaking gutter and said the age of the gutter may be the cause of the leak but he will get it caulked. It has been more than a week, email and text message to their General Manager Grant has still not fixed the leaking gutter. Roof replacement was a good job but if there is any problem later on with their work I will not depend on their warranty commitment. I will not recommend them to others for their after sales service commitment."

"Two Collier's service staff arrived at 8 a.m., the designated time. They installed the new A/C, including inside and outside work. The more senior staff member explained the new system."

"Overall, the project went well.  The employees were very reliable and performed their work in a professional manner.  I only experienced two problems during this project.  The roof shingles installed were not the ones I requested by name (Driftwood).  I later was told that all shingle companies used this name but the colors would vary.  The brand used by A&B Construction was Owens Corning and the brand that I wanted was IKO.  Both companies have shingles named, Driftwood.      <br /> <br /> Secondly, When the dumpster was delivered to our home, it was dropped on the driveway (i was home and heard the noise).  The fall caused cracks in our drive.  The Company, Earth First, that delivered the dumpster, came and sealed the original crack.  Subsequently, another crack developed.  I have not been able to get this repaired."

"<br /> <br /> Scott and the crew did an excellent job. <br /> <br /> They were there at 8:00 AM <br /> Answered all the questions I had. <br /> Did a great job of cleaning up. <br /> It was a quality roofing job. <br /> I would use again and recommend them to anyone needing a roof. <br />"

"verall I was pleased with the outcome of this project.  The overall grade given, however, reflects two main issues that I believe could have easily been avoided.  I will make reference to these under the different grading criteria definitions below. <br /> Grading criteria for home service professionals: <br /> <strong>* Price -Do you feel you paid a fair price for the service you received?</strong> <br /> The quote was competitive with the other quotes I received. <br /> <strong>* Quality -Did the service meet your expectations of quality?</strong> <br /> The roofing crew that was on site each day worked very hard and the finished roof looks fantastic.  The issue I have was that size of the roofing crew shrunk each day.  On Thursday, a crew of eight showed up, stripped and tar papered the whole roof.  <br /> On Friday, only four of them showed up on site.  By Saturday, which was to be the finish day per the contract, only three guys came.  I was told by those on site that the others were called but that they simply didn?t respond, which meant they worked short-handed, loosing guys to the ground that could have been on the roof.  A special thanks to Bryan, Clint, and JR, the only three to show up all three days, for all of your hard work.  By the end of the day Saturday, they discovered that they were two square short on shingles, one required to finish the roof and one extra for potential repairs.  This meant I had to sweep my back yard for weekend use and they had to come back on Monday to finish.  This is pure speculation, but I believe that had the same crew of eight showed up on Friday, all of the shingles on site would have been installed and the material shortage discovered in time to get what was needed in order to finish on Saturday.  This also forced me to have to sweep my back yard for nails in order to be able to be outdoors in it over the weekend. <br />   <br /> The second big issue I had was in regard to the lack of protection of the landscape.  The bid stated that plants around the house would be protected from shingle debris (see additional comments below in the responsiveness section).  I was very <br /> disappointed that almost no attempt was made at first to protect the landscape until I walked outside and found one of three large flowering hibiscus nearly destroyed on the east side of the house.  Upon pointing it out, they did cover the other two by leaning a sheet of plywood over them but not before damage had already been done.  And I?m not sure why not from the start??  In the front bed, there was a lot of damage including the three large hydrangeas.  I am not a roofer but certainly had several easy ideas for making a solid ramp that could have shed the shingle debris.  They attempted to use a tarp but that was no match for the weight of the debris they were tossing down.  While these plants will hopefully recover next year, we were left with a mess for the rest of this year.  My suggestion, be prepared to oversee this part of the project yourself if you select this <br /> contractor because otherwise you may find yourself very disappointed or very angry. <br /> <strong>* Responsiveness -Did the service professional respond to your phone calls, questions and comments in a timely manner?</strong> <br /> Ron Byers responded to my online request for a quote and was out to measure within 24 hours of initially submitting my request.  He submitted his formal request soon afterward.  He was also able to adjust my original starting date forward nearly a week early, which really worked out well. <br /> In regard to the shingle debris issue noted above, when I called Ron regarding the damaged landscape, he didn?t seem to be concerned in the least or interested in coming out to the site to view the damage upon my invitation.  He simply stated that even <br /> though the contract stated that landscaping would be protected from shingle debris, there?s never a 100% guarantee that damage won?t occur but they try their best.  Had he come out, he could have seen that nearly all of mine could have been easily avoided. <br /> I was directed to one of the crew on Friday as being the foreman (not sure what called?).  However, it was Bryan, one of the crew from day one and the only one who showed all four days, who addressed any/all of my questions and concerns.  I really <br /> appreciated his effort all the way around. <br />   <strong><br /> * Punctuality -Was the service professional on time for your appointment? Were you left waiting past the appointment time? Did they call to let you know when they would arrive?</strong> <br /> Again, Bryan was the one who did most of the communicating and was very good at letting me know when and what was going on each day. <br /> <strong><br /> * Professionalism -Were the professionals courteous and polite? Did they make your experience a good one?</strong> <br /> In spite of the two issues noted above, overall I was pleased with the outcome.  Those that were here each day were courteous <br /> and hardworking. <br />  "

"Initial contact after reporting the incident to my insurance company was prompt. Because the nature of the damage was not serious and the contents of the garage were not exposed to the elements I did not need immediate service. With that in mind, an estimator made contact in a few days, scheduled a time to perform the estimate and promptly returned detailed and fully itemized results. <br /> After these initial activities, things slowed down. The estimator misplaced my paperwork and thus I did not get contacted by a Project Manager until over a week had passed from the receipt and acceptance of the estimate. Subsequently, the project manager had to reschedule several appointments. Because the damage to my garage was not severe, I accepted the delays. However, had the damage been more serious, my expectations would have been considerably higher. All communications during this period were prompt, professional, and courteous. <br /> Once the work was scheduled, it came off without a hitch and I am very satisfied with the result.  <br /> Bottom Line: Quality work, good communication (mostly), good professionalism, need to improve on time management."