Get matched with top hot tub or spa installers and replacers in Delaware City, DE

"We unfortunately had a horrible experience with Empire Today Philly. From our first appointment the sales associate, Nizar Alwarasneh, could not answer any questions about how the hardwood floors were finished or how the installation process would work. He was more interested in giving me a big show of on how he could get me such a "great" price than listening to me. Because of this, he assured me the hardwood could be installed on concrete slab. It cannot but he either did not know or did not listen to the question. Our installers showed up a week later and knew immediately it was not possible to install in our house. After 4 calls and hours on the phone with Customer Service, I was assured a manager, Edwin Maldonado, would call me within 24 hours to assign me a new sales associate and to help correct the mistake. When I had not heard from him 24 hours later, I called Customer Service again only to learn that Nizar is the only sales associate in my region and that Edwin would likely take 3 days to get back to me. Within the next 3 days I called Edwin 4 times and left 2 voicemails. I still have never heard back from him. I called Customer Service again and they again assured me a new manager, Michael Onorato, would call back within 24 hours. I have never heard from him either despite calling and leaving voicemails. Against my better judgement, I had a second appointment with Nizar. It was clear to me immediately that he did not tolerate being questioned at all. I don't know if it was embarrassment over his mistake or what but he was incredibly rude. He loudly yelled at me, saying I should respect him because he is older than I am when I asked him to explain how he was coming up with the pricing, which was completely arbitrary. He also could not explain the difference between engineered hardwood and solid hardwood - he called a manager, Shawn Wilkinson, to help. By the end of the call, Shawn was supposed to call me back within 24 hours. I never received a call. When we finally decided to cancel, Customer Service told me they would submit the request and one of the managers (Edwin, Shawn, or Michael) would call in 1-3 business days to talk through options. I had zero confidence I would hear back so thankfully Customer Service expedited my cancellation. I should receive a refund within 3-5 business days... Subsequently have spoken to other Empire Today Philly customers who reiterated a similar experience, particularly the sleazy car sales person approach to the initial sales associate assessment. Absolutely would not recommend and will posting this review through multiple outlets."

"Plumber came as promised and was able to fix the problem that afternoon. We needed a new expeller and he gave us the price for both models that would fit our system. He was courteous and work area was left cleaner then what it was when he found it. He also pointed out an electrical issue that he was unable to fix, but that we would want to have our electrician take care of sooner rather than later."

"Mark has been closing my pool for several years, and I was always satisfied. He would show up on time, and did a good job, after which I would pay him...never a problem. This spring my pool pump needed repair, as the motor was shot. We agreed on a price, $475 including labor. Mark wanted the money up-front, as he needed to purchase the pump motor. This should have been a warning sign...however, since I’d had good experiences with him in the past, I gave him the check. He promptly deposited the check (April 19th) and since then has become virtually unreachable. I have sent him many text messages and Voice mails, querying the status of the repair. Only once, when I called from a landline at my work, did Mark actually answer the phone (I suspect because caller ID didn’t identify me as the caller). He gave me some excuse that his supplier had sent him the wrong part, but he would take care of it and do the repair next Tuesday. Needless to say he never showed up. In the meantime I’ve found several reports online of similar occurrences, where Mark takes a check and then just disappears. It is truly disappointing that he would do this."

"DO NOT HIRE THIS COMPANY TO RENOVATE YOUR POOL. They will do the job, make a mess, create problems and once they have your check, Izabella will disappear. Renovated our pool in May, 2022 and was immediately notified of a problem with the quartzite finish. She disappeared for 21/2 months and until a call letting her know we would take further action, she finally showed up. Now, she is blaming us for the problems she created and is acting as though she is doing us a favor by suggesting a solution that may do further damage. AGAIN, I CANNOT SAY IT ENOUGH--DO NOT HIRE Izabella at PRICE RIGHT POOLS. Terrible!!!"