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"Great!"

"Absolutely useless experience. The technician arrived to repair our refrigerator and, without even opening the unit or conducting any diagnostic checks, provided an estimate of over $900. He refused to share part numbers, making it impossible to verify the cost of the components. It felt like the visit was more about collecting a quick service fee than actually diagnosing the issue. The proposed charges included several hundred dollars simply to remove the back panel and vacuum the coils?tasks I could have done myself. When I asked for a clearer explanation of the problem, he gave a vague estimate: approximately $500 for parts and $400 for labor to replace a secondary fan and thermostat, without any testing or confirmation. Paying $900 to repair a $1,500 refrigerator makes little financial sense, and the lack of proper inspection only added to the concern. The technician repeatedly emphasized that he is a ?master technician? and among the best in the country, but at that price point"