Get matched with top sump pump or interior foundation drains installers in Devon, PA

"They installed a basement sump pump quickly and professionally"

"Our basement has always been damp and, at times wet when the existing drain system silted up. With this year's high amount of rainfall it needed something better. After some research on the trusty internet and interviews and quotes from 5 different contractors, Paradigm and one other company were the only ones who really seemed to know what they were about. Both quotes were about the same in cost and scope. I went with Paradigm over the other company primarily for the sense of personal responsibility I got from Andy and Ross. As the owners, they clearly take great care and pride in the work their company does from start to finish. The job involved excavation around the perimeter of the basement, including an attached crawlspace and peculiar raised section of the floor. French drains with all the trimmings, including silt filters were installed. The existing sump was improved, a second sump added, and new pumps installed in both wells. The walls were wirebrushed to clear away the efflorescence and mildew, then spray treated. Sump drains were linked to the outgoing sewer hookup (which was a problem, more on this later!). Work was completed in about 2.5 days exactly on schedule. There were two problems that came up, both resolved satisfactorily. Firstly, the drop cloths that did a superb job keeping the house dust-free on day 1 ended up releasing the accumulated dirt and fine silt into the air on days 2 and 3 as workmen walked across them, coating the ground floor with dust. They took extra care in cleaning both before and after day 3, but I didn't identify the source of the problem until late in the 3rd day of work. In the future, I would suggest cleaning, or at least beating dust out of the drop cloths after each day's work. The foreman was responsive and properly apologetic about the problem, and they did a fine job cleaning up as best they could at the end of the job. The second problem came to light a few days later, when I was talking with my neighbor. It turns out that sewer hookups for sump pump drainage were explicitly *not* allowed in our area of New Castle County. The patchwork of municipalities, neighborhoods, towns, and the City of Wilmington makes this a non-trivial question, as some places forbid these clear water hookups, some allow them, and some even encourage them! Paradigm had initially gotten incorrect information when they inquired, but confirmed that the hookup would have to be removed to pass code in our specific location. They returned to move the discharge lines, and ran them out to grade on the exterior of the house. This ended up causing another problem: a couple days later I started hearing a loud "glugging" noise coming from the discharge line on the rear pump, which was not draining properly. We had a battery backup pump on the old sump pump, which Paradigm was happy to re-install on the new pump. However, the check valve on that 5 year old, consumer grade backup had started to fail and could not support the much larger column of water in the retrofitted discharge plumbing. Andy and Ross came out twice more to fix this problem, once to figure out what was actually happening and a second time to remove the faulty pump, and to shorten and properly pitch the discharge pipe. I was impressed by the owners' responsiveness and professionalism in addressing these problems, and have confidence they will similarly resolve any issues, however unlikely, that may arise in the years and decades to come."

"We recently hired Basement Systems USA to install a sump pump and basement air system in our new home in Glen Arm, MD. They did a great job! Their communication and workmanship was incredible. We ll definitely be recommending them to our friends and family!"

"AWS did an excellent job waterproofing my basement with a French drain and two sump pumps. They were a pleasure to work with, and I highly recommend them."

"Dry Tech used quality materials and completed an entire interior perimeter drain with 2 sump pumps in 2 days. Their crew was professional and hard working."

"We had a French drain installed in our basement, along with two sump pumps. From what I can tell, the work was performed correctly and to the specifications outlined in the contract. I found Shawn, the owner, to be responsive, helpful, and pleasant to deal with. Overall, the crew that installed the trench and sumps arrived on time, worked efficiently, and completed the job in 3 days, leaving a clean basement behind. For the sake of fair balance, I will detail two issues in the service I received. The first had to do with the condition of my footer when the trench was dug. As they were digging, I noted that in one section of the wall, the footer appeared have been damaged by their jack hammering. Upon calling Shawn about this issue and sending him pictures of the damage, he stated that it was related to how large the footer was and how the footer was poured when the house was built. He also assured me that the footer was in good condition and the part they chipped away was not load bearing and had no impact on the structural integrity of the foundation. This seemed to be a reasonable explanation so I thought nothing of it. The second issue had to do with cracks in the basement floor. Before the work was started, there were one or two visible cracks in the floor. Yet, after their work was complete there were well over a dozen visible cracks. Upon calling Shawn again, he stated that his jackhammers could not have caused that damage and there might have been smaller cracks that got larger when they began working. I do not have photographic proof to dispute this explanation so I can only cite my memory regarding the condition of the basement floor; however, in combination with the first issue it makes me wonder how much care was taken when they dug the trench. Not being structural engineer or having photographic proof, I can not refute the explanations given to me, but my advice to others would be to photographically document the condition of your basement prior to getting work done and carefully watch the work being performed."

"Anthony did a great job installing a water backup sump pump and a hose bib. He was very professional and personable. I was very impressed by the care he displayed each time he had to go out and come back into my home by putting on and taking off his shoe coverings. I will definitely use them again for future plumbing needs."

"Steve Ault clearly explained the reason for our gurgling sinks and incomplete flushing of a toilet and then fixed them by clearing the sewer line. He cleaned up the area perfectly. He also replaced a malfunctioning sump pump with a new one with new piping. After the work was done, he explained what he did and showed us how to monitor the sump pump. He also clearly advised us about another potential problem that concerns us - a main/meter shut off valve. There was no high sales pressure. Steve seems very knowledgeable and competent and we plan to call him in the future for our plumbing problems. Without our asking, he gave us a senior discount and waived the dispatch fee."

"I called several places including those promising 24/7 service and Mattioni was the only one who could come out the same day.  It was raining outside and we had no water so it was a bad day all around.  The tech was very knowledgeable and quickly diagnosed the bad pump.  He replaces the pump and all the piping/cabling. They have a huge binder with all the pricing in it.  You can get a discount if you join their "club" for $100.  I did and it still saved me a few hundred.  They came out for a complimentary whole house inspection and found another $1,000 worth of questionable work to do for inflated prices.  They seem very good, but they are very expensive. I had to choice or time to shop around at the time.
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"Andrew and Rob came out after our sump pump failed. They were prompt and gave exceptional service. Very professional. They were helpful and even offered to help clean up the water. Highly recommend them!!"