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"On Wednesday, 08/28/2024, I used the Angi app because my AC unit was not coming on and had a red light and I had suspected a compressor. Rocky HVAC came to inspect the AC unit. They told me that it had a leak and that they would fix the leak and then add freon for a total of $1,150.00, including a diagnostic fee of $75.00, which I paid same day (08/28/2024). The next day (Thursday, 08/29/2024) I called the provider and asked them to go ahead and repair the unit. They later called me and said that they had fixed it and requested payment. I paid the requested amount of 1,075.00 upon they claim of repairs, but then just a few hours later, my tenant called me that the unit was not working, and that the property was very hot. I called back Rocky HVAC on Friday, 08/30/2024 and explained to them that the unit was not working. They said that they would call me back and after waiting for several hours without getting a call back, I called again and this time they said that they will send someone back to the property. Rocky HVAC finally came the next day (Saturday, 08/31/2024) and upon looking at the unit, they told my tenant that the unit needs to be replaced. When I go to the property, my tenant relayed the information to me, so I called Rocky HVAC and asked why I was not told from the storm art that fixing a freon leak was never an option, but rather replacing the entire unit. They claimed that they had said so but it is extremely disingenuous because if they had ever mentioned that I needed a new unit, I would not have wasted time and money to fix something else. I asked them for a refund of $1,150.00, but they are instead telling me that they would rather credit me $500.00 towards a new unit."

"Henry was professional and thorough. He went out his was to see that our heat was restored on the coldest day of the year. You can spend a significant amount of money dealing with the big HVAC advertisers in our market but why pay for their ads when you really want competent service? This company provided me everything I expected in a repair."

"Technician showed up on time, was professional, clearly new what he was doing, gave a fair price and didn't sell us things we didn't need. They did a great job!"

"Gavin Otto provide an excellent service and very customer focused."

"I contacted Bluestar Air Mechanical for a second opinion after an appointment with Air One. I have a Carrier HVAC system, and the Air One technician recommended a complete system replacement, claiming the blower was bad, the furnace control board needed replacing, and that there were other issues. Since replacing the HVAC is a big investment, I wanted to get a second opinion. It was only after comparing the service from Bluestar that I realized Air One may have been pushing for a new system sale or lacked the expertise to properly diagnose and repair the actual problems. Isaac, the technician from Bluestar, spent about an hour thoroughly diagnosing and fixing the issues. He found burnt wiring in the furnace and discovered that the wrong capacitor had been incorrectly installed in the AC. Isaac replaced the burnt wiring in the furnace and the capacitor in the AC. After these repairs, my Carrier system was back up and running—without the need for a costly replacement. Bluestar, and Isaac in particular, demonstrated professionalism, expertise, and honesty. They focused on resolving the actual issues instead of pushing for an unnecessary system replacement. I highly recommend Bluestar for their reliable service and Isaac’s thorough and knowledgeable work."

"Elevation HVAC was extremely professional and high quality at a reasonable price - a great overall value for a job well- done. Tracy had numerous opportunities to up-charge or otherwise make more money from this job, but he chose to save us money where he could, instead. Finally, it was a complicated job - replacing a large HVAC unit piece by piece through a small access hole in a master closet - and he took great care to protect the walls, shelving and closet contents. Tracy is my “forever” HVAC guy, who will return for service when needed!"

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

"I recently had the pleasure of hiring The Irrigation Professionals to install a sprinkler system at my Townhome, and I am beyond thrilled with the results. From start to finish, the Irrigation Professionals provided top-notch service and exceeded my expectations in every way. First and foremost, their crew demonstrated a wealth of knowledge and expertise in sprinkler system installation. They took the time to thoroughly assess my yard and design a customized system that would meet my specific needs. Their attention to detail was impressive, and they even considered factors such as different soil types and plant water requirements. The installation process was seamless, and the crew from the Irrigation Professionals worked diligently to ensure that every sprinkler head was perfectly positioned and calibrated. They were professional, courteous, and respectful of my property throughout the entire project. I was particularly impressed with their efficiency, as they completed the installation on time without sacrificing quality. Since the installation, I have witnessed a profound improvement in the health and appearance of my lawn and garden. The sprinkler system installed by the Irrigation Professionals operates flawlessly, delivering the perfect amount of water to each area while conserving resources. The system's programmable features have made my life so much easier, allowing me to create a convenient watering schedule that fits my schedule. Furthermore, the customer service provided by the Irrigation Professionals has been nothing short of exceptional. They were readily available to address my questions and concerns promptly, and their follow-up has been commendable. Their commitment to customer satisfaction is truly commendable, making the entire experience pleasant and stress-free. Overall, I highly recommend the Irrigation Professionals for sprinkler installation. Their expertise, professionalism, and customer-centered approach sets them apart from other companies in the Virginia Area. If you are looking for a reliable and reputable sprinkler installation service, look no further than the Irrigation Professionals. Sincerely, Kami"

"Nice, reliable, and responded immediately."

"I have been a customer for a very long time and this scheduled maintenance and dryer vent cleaning was done by Cesar. I have to say he is one very thorough technician and I was very pleased with his inspection and vent cleaning. His service was so different than some of the ones I've had before. I even had one inspector tell me he didn't need to check in my attic which houses one of our two units. Let me tell you about Cesar, he even cleaned up behind my dryer for me. This is something that is rare in customer service. I have my HVAC seasonally maintenanced and never had a inspector be as thorough as him. The pictures he took and explained to me and the one problem he found that no other inspector had found in all this time. I tried to spare him from the attic heat for the repair and have him return on another day in the morning but he didn't mind going back in there to fix the problem for us although it was in the dead heat of the day. I just hope the company sees this review and knows what a good technician they have in Cesar."