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"Hi On 08/15 the salesperson (James) came to my house to speak to be about Aspen home improvement. He was very nice, polite and very professional. I like his presentation including information about the company having great customer service. I also spoke to the manager (David Diller) that day and he seemed like a nice person. I choose this company because of his presentation and the customer service review. There were two other companies that came from Angie’s list that had a cheaper quote but I wasn't impressed with their presentation. Both of the other two companies were $500-$1,000 cheaper than Aspen. My appointment for roof replacement was scheduled for 08/26/2019 and 08/27 and they changed to 08/30 because it rained one day in the previous week. When I spoke to the person and I mention that it was changed from two to one day, she said that the manager review and said that it would take one day. She also states that if it wasn’t done they would finish it on the next day (Saturday). When I got home from work at 4 pm on Friday ( 08/30/2019) they had removed all roof but they only added shingles to the top of the house (The porch and Sunroom weren’t done). About an hour or so later they were all packing up to leave and not a single person said a word to me, so I thought that they were done. When I went out and check they still haven’t applied shingles to the porch or sunroom roof. No one called me or said anything, so I asked if they were coming back the next day and he said “no” maybe sometime next week. He also said that they didn’t have any shingle left. I had to force him to call his manager to find out when they would be coming back and he said the manager said Tuesday. It rained two times before they came back to finish it. They came back the following Thursday (09/05/2019) to finish. When I came home I notice they there were a lot of nails that came straight through the roof of both the sunroom and the porch. I also notice they did not installed the new drip edge or pipe collar as stated in the contract. Other things are not very easy to spot. The money was released to them on 09/02/2019 and they still haven’t come back to resolve these issues as of 09/10/2019. I am very disappointed in their lack of communication skills, very poor quality and lack of customer service. My next step will be to send this information to the Better Business and get the issue resolved. I paid $6,995 for this service."

"Called and scheduled an appointment, never showed up."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"It went very smoothly. They were there on time, communicated well and went above and beyond for us, while staying within our budget. We are extremely happy with the way our counters and cabinets look for our new location."

"Beautiful door. Salesman knew the product well. Customer service was great. Installation was a breeze and the guys cleaned up after themselves."

"Rated poorly for: Quality, Responsiveness, Punctuality This has been a perfect storm of bad customer service I'm still hoping gets resolved. I called for a service request back on 11.22.2019 to put in a call to service garage gate which Ben Druck Door Company had installed. The service team reached out to me and let me know they would look at the schedule and call me back at with a service date. I never heard back, so I reach out on 12.16.2019 to follow up. I was told my request was lost, but they would send a tech out on 12.23.2019. On 12.23.2019 we were in the office all day, but because we missed a single attempted call without a voicemail from a unrecognized number, the team didn't both to come into the office, which was open. I called back 12.24.2019 to clarify they did not make it in and was informed they would not be able to give us a call to give us a future service date until 1.2.2020 because they only have one person that schedules service dates and they are on vacation until after the new year. So we have been and will be waiting at least 6 weeks to have a service date potentially scheduled."