HomeTeam Pest Defense
HomeTeam Pest Defense
HomeTeam Pest Defense is a recognized leader in the pest control industry and partners with homeowners and home builders to provide pest-free living environments. The company was established in 1996 and is currently ranked #3 in the nation in the residential pest control market. We have grown to 51 branches and employ over 1,800 people who service our customers locally.
"I was a member of their annual program for 5 years and really appreciated their services - techs are great and services were always on time and complete. However, I missed a payment a few months back with the pandemic and issues with USPS. I got a late notice finally and when I called them to pay I left a message and they never called me back. A few weeks later I get a notice from a collections agency. I called Home team, again no answer, no one called me back, Finally I got through and made my payment over the phone. Have an emailed receipt. I told them that after 5 years of service I was disappointed that they sent me to a collections agency (it really unnerved me) and was losing trust in them and wanted to cancel. Just call me back? They didn't even try to get my business back. Flash forward one month and I get another collection notice for the same amount I paid! Now I am being threatened with collections company over $100 that was paid a month ago. I'm calling and calling and no one ever answers haven't received a return call. This company does a great job with its pest service but unless you want to tarnish your credit report I would look to another of the highly-reviewed pest services on this site."
Karen G on February 2021
HomeTeam Pest Defense is a recognized leader in the pest control industry and partners with homeowners and home builders to provide pest-free living environments. The company was established in 1996 and is currently ranked #3 in the nation in the residential pest control market. We have grown to 51 branches and employ over 1,800 people who service our customers locally.
"I was a member of their annual program for 5 years and really appreciated their services - techs are great and services were always on time and complete. However, I missed a payment a few months back with the pandemic and issues with USPS. I got a late notice finally and when I called them to pay I left a message and they never called me back. A few weeks later I get a notice from a collections agency. I called Home team, again no answer, no one called me back, Finally I got through and made my payment over the phone. Have an emailed receipt. I told them that after 5 years of service I was disappointed that they sent me to a collections agency (it really unnerved me) and was losing trust in them and wanted to cancel. Just call me back? They didn't even try to get my business back. Flash forward one month and I get another collection notice for the same amount I paid! Now I am being threatened with collections company over $100 that was paid a month ago. I'm calling and calling and no one ever answers haven't received a return call. This company does a great job with its pest service but unless you want to tarnish your credit report I would look to another of the highly-reviewed pest services on this site."
Karen G on February 2021