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"This company was professional, and expertise was notable thru the entire process. I received quotes from 4 companies in our region and the representative Cassie Selle was absolutely knowledgeable and professional in her assessment and the confidence in the quote provided. We had a full resurface done to our pool and after consultation with Cassie we visited their company site and they had displays with the majority of all the choices in material they provide for resurfacing. Then the whole plan started to be executed. The onsite Project Manager kept us informed and comfortable with every step in the process. Everyone in this company is courteous, expert in their knowledge and professional beyond any other company I have spoken with. No gouging or pressure at any time, just make your choices and have them execute. I highly recommend this company to any private pool owners.... Respectfully, Jim"

"Appears very professional, never showed up and had to rescheduled. Gave me discount for the inconvenience. They did the treatment from the outside. However, my master bathroom where the termite originated from and very much destroyed the wood etc. I have been asking to Robbie and Zack if they did the treatment for master bathroom from the inside. Robbie, try to reschedule but I have no answer. Called the office, still waiting. It has been over two weeks. I would not recommend them to anyone. My service was handled by Prescott office."

"After five days in the valley, we had a $300 water bill because one of our four irrigation stations went on the day we left and didn’t turn off. We’ve used Magic since 2004 and so called them to get an estimate on repairing it. As the system is 20 years old, we decided to replace all four stations. Ginger came out quickly to give us an estimate, and I was pleasantly pleased with the price, which I thought was very reasonable. They requested payment in advance, which we did. Technician Afraim came to do the repair. It was a pretty major deal and took him several hours. The workmanship was absolutely beautiful. We did have a problem. The next day, after cycling, one station would not turn off. It was not the station with the original problem. We had a new timer, so that was not the problem. The only way I could get the station to turn off, was to shut off the water entirely. They sent Afraim back again. He did whatever he did, tested the system, and left. But on the next scheduled cycle, the problem persisted again, I had to shut the system down to get it to stop. Afraim came back a third time, but the problem still persisted. It was clear at this point that magic management thought we were making this all up.(WHY would ANYONE do this?) The tech would do his tweak, test by turning the timer on and off, and everything would seem to be OK, but it wasn’t, because when it went through a cycle, it simply would not turn off. After the third visit, after he left, I ran it through a cycle. It didn’t turn off, and I called magic, spoke with Sean, and suggested he come back himself and see what was going on. He and the tech came and I believe replaced the valve entirely and everything finally worked! So at the end, we got what we wanted at a good price. Magic management needlessly made the process of resolving this a bit unpleasant, but finally got it done."

"Great crew, happy and on site owner. I would definitely hire again."

"Discriminated on the billing. My paperwork said one thing they kept billing me more."

"I live in Moreno Apartment homes in Scottsdale and have had an insect problem mostly nats for over 6 weeks they're everywhere in the house even the refrigerator we had over 40 nats in with our food, disgusting. Burns has come out 3 times now and spent a total of 5 minutes each time total from walking in the door to leaving, yeah real thorough Arizona needs to google what bedside manners are or even how to communicate without having the very first thing from drs, pest control people tell you we can't do that, I can,t help you. I travel the world for my job and if I didn't have to come to Barrows for a major spinal cord neck and disc surgery I'd never come to Arizona again. Burns sucks oh and they no showed no call 3 weeks in a row. Between the angriest drivers, the most uneducated natives ever oh I guess that's why their 47th in education in the country. look at reviews and youtube about why Phoenix and Scottsdale suck to live unless you're 90 years old in the retirement communities. In closing just expect people to be rude especially in the medical field. OH I'm a Professional Athlete so normally we have good Drs. and are treated at least like human beings oh and I'll give a list of pain drs and primary care doctors as well. Just don't waste your time with Burns if you have any type of nat problem they don't help or show up at all."