
Serving Eagle Creek, OR and surrounding areas
Approved
In business since 2012
Warranties offered
Credit card accepted
"Overall the service was excellent. Here are the details: My 16-year old Frigidaire garage freezer was still keeping food cold, but not freezing some of the food and the compressor blower stopped coming on. James answered within a few rings on my first call at 6:30PM on a Thursday. I told him my situation. He said he wanted to not hand it off to someone else because he was the refrigerant expert for them. Said he'd call back within 30 min. to set an appt. He called back on time and set an appt w/me the next day, giving me a 2-hour window. On the appt day, he arrived exactly at the start of the appt window, calling me first to let me know he was at my house. He listened to my experience w/the freezer, looked at it for a couple minutes and quickly diagnosed that I had either a blockage or leak in the cooling lines the wind throughout my racks which is why the top of the freezer was working, but not the bottom. After letting me know it would cost ~$450 to repair, he advised me to get a new freezer rather than pay for the costly repair. He felt that given the complexity and cost of the repair and the age of the freezer, I could get a brand new one for just about $100 more. So I took his advice and only paid the service call of $70 (less the Angie's List 10% discount). Turns out he was exactly right. I purchased a new freezer later that day – same brand, almost the same model, but with better features and for $540, or just about exactly what James predicted. I'd highly recommend James and Knapp for your appliance needs. He was quick communicated excellent, was on-time and courteous and gave solid advice. I feel he is someone you can trust."















