Get matched with top carpet installers in East Haddam, CT

"Mike was very attentive, checking in every step of the way. It's clear that he and his installers take pride in their work. <br /> I was planning to use a basic budget builder's grade carpet. Mike gave me the option of using some much higher quality, but factory defective carpet, for a much better price. The defect was dots of small grease stains, every few feet, in a row along one end of the roll. For a much better price, he could cut out the stains for the hall and stairs, and put the stains towards the back of the bedrooms where they'd be covered with furniture. <br /> Not only is the carpet installed perfectly and much higher quality than I planned for, but his guys got the stains out! Extremely pleased. <br />"

"Very professional job done. Employees were friendly and helpful."

"The owner herself came out to measure and meet with me initially. I was very impressed with her professionalism! All the services we decided on cost as much as she had estimated, no surprises, and the carpets looked as good as they possibly could for 10-year-old white carpeting!"

"The job was scheduled quickly. He arrived on time. Everything was cleaned beautifully and for the exact price I was quoted. The job was completed in about an hour and a half. I am very happy."

"Chris and Juan did a superb job. The carpets look brand new and have a fresh smell to them. They were great people to work with. We will do business with them again!"

"Fantastic. i expected I would have to replace the carpet in 2 rooms and he was able to save it."

"It is hard to know where to begin in describing our experience with Better Built Basements. From start to finish, I have never had a better experience with a company. There are three things that I believe set Better Built Basements apart from other businesses: the people, the quality of the work, and the value. Our project consisted of installing a family room, bedroom, and bathroom in our unfinished basement. During the five weeks it took to complete this project, I lost count of the number of people who were involved and I can only remember a few of their names. However, what I do remember is the polite, professional, and respectful manner of each and every BBB employee. The work crews arrived on time, left on time, and left the work area cleaned at the end of the day. Everyone from management to the skilled laborers made themselves available to answer my questions, explain things, and address any concerns. And this may sound like a small thing, but everyone looked me in the eye when speaking with me. I never felt rushed or dismissed or that my requests were unimportant. I felt respected and valued as a customer and as a human being. Regarding the quality of the work, I can only describe it as exceptional. BBB has specialized teams, including people who are responsible for framing, dry-walling, painting, flooring, finish work, electrical, and so on. These are skilled, competent people who take pride in their work. Only high quality products were used in our project, many of which are specifically designed for basement installations. As I am something of a perfectionist, I can almost always find something that needs improvement or correction. However, at the time of completion, there was not a single problem or issue that needed to be addressed. As far as value, BBB’s estimate was similar to others we received from other reputable contractors. We selected BBB because we felt that what they had to offer in terms of expertise, service, and experience made them the right fit for us. From our initial consultation with the designer (Robert), during which we spent hours coming up with the perfect design for our space, until the final walk through, our experience was virtually seamless. And thanks to the production manager (Jake) and the office manager (Kaitlyn), communication throughout the process was clear, timely, and uncomplicated. The project proceeded exactly on schedule and was completed within the projected time frame. This is a company that clearly knows exactly what they are doing. And although they have probably done hundreds of projects like ours, I never had the feeling that this was “just another basement” for them. From the moment we signed our contract until the day of completion, our experience with BBB was outstanding. I cannot recommend them more highly."

"Everything as described. Very professional, prompt. No issues. Very happy with service and quality of carpet installed."

"After visiting many flooring places and being disappointed by the lack of interest shown by the salesperson in explaining, to me, carpet details, i.e., quality, density, price, etc., I googled flooring stores in my area hoping to come across one I might have missed. That's how I came across Willis & Co. From the moment I walked through the door and was greeted by Bryan, one of the owners, I knew I found the place I wanted to do business with and the more we talked the more certain I was that I made the right decision. I was comfortable and didn't hesitate to ask many questions, all of which Bryan patiently answered. He was professional, friendly, and extremely helpful in assisting me in my carpet selection and knew when to let me roam around on my own. I had no idea of what I wanted and ended up making several visits to the store. Each time I walked through the door I was greeted with a friendly smile by Bryan and/or Debbie, the other owner, who assisted me if Bryan wasn't available and took an interest in helping with my selection. They always insisted that I take carpet samples home to better determine which one would work. <br /> <br /> <br /> <br />Today (Friday) Bryan installed the carpet on the stairs. He was punctual and had the carpet installed in no time. He even vacuumed the area when he was finished.? I can't say enough about Bryan and Debbie, they are a great team to do business with. ? <br /> <br />"

"Jonathan came by and measured all the windows that I needed. Five windows were replaced in about 3 hours - start to finish - everything clean, professional. Will definitely use in the future. <br />"