Get matched with top lawn and garden sprinkler system installers in East Canton, OH

"Great. Tom added to the existing front yard system that he is installed in 1995 (before he started his own company). His crew is skilled and friendly. They make every attempt to leave the yard in good shape by replacing the removed grass and flatten out the worked areas."

"I had to call them three times about weeds in my front lawn and they never handled it. The third they came out, it was clearly about to downpour, which it did 10 minutes after they "applied" the weed killer. Finally, I went to the store and got a $6.49 bottle of weed spray which completely eradicated the weeds in one easy spray. My yard looked terrible all year. Finally, at the end of the year they sent out notices that said "watch for renewal letters coming soon" or something to that effect. I definitely didn't want to renew due to the poor product but they rolled out in March anyway and threw down some sort of fertilizer application. Then they billed me and when I called to question it they said "it says on the bill that you'll be automatically renewed". The woman in the office then became very rude, yelling at me and saying that I will pay their bill. Now they keep billing and tacking on a $5 invoice fee. I've complained to the BBB and highly recommend you find a service that actually does a good job."

"Extraordinarily poor service and communication. In late 2020, I asked AIS to inspect our existing lawn irrigation system, advise us about winterization (because I was unfamiliar with irrigation system maintenance, having purchased the home with an irrigation system pre-installed), and to provide us with a quote for upgrading it and replacing a few sprinkler heads. After AIS inspected our system, we signed a contract for them to upgrade and maintenance work in Spring 2021. We also set a time in for them to come back out and winterize our system. My initial optimism with AIG was misplaced. When AIS returned to winterize the system, AIS informed us for the the first time that our system was the type that did not require them to pump the lines to prepare for winter. Although zero work was done, AIS charged us for this additional "winterization" visit anyway. In 2021, AIS was a no show on the contracted upgrades and maintenance. By the time AIS contacted me about the contracted upgrades, it was already Fall. We agreed to have them contact me in Spring 2022 to discuss doing the work then. In Spring 2022, AIS called to ask if I was still interested in them doing the work. I said yes. AIS informed me it would be $300 more than we originally contracted for because "prices had gone up." I pushed back by reminding AIS that we had signed a contract, that they had already charged me for unnecessary "winterization" work, and that I was now irritated and feeling like like AIS had taken us for a ride. Rather than express empathy or remorse, AIS simply argued that they tried reaching me but couldn't. (Which was nonsense because they had visited my home twice and also mailed me a bill for the "winterization" non-work.) Ultimately, I gave AIS the option of either: (A) sticking to the original contract and price to which we'd agreed, or (B) telling me that they wanted to back out of the contract, upon which we would agree that the contract was no longer valid and that neither party would seek enforce the contract against the other, and that I would take my business elsewhere and write a report about how poorly AIS had handled the situation. AIS chose Option B."

"The contractor is a happy-go-lucky guy who is likely to be underestimated initially as less serious about quality and not a polished professional. But this contractor has the experience and reliability to deliver a satisfying product. The advantages of working with a contractor company that is closely held in the family and is interested in staying in business are hard to miss."