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"I contacted the owner, John for an estimate and he came over the very next day to give me a bid.  I got 6 bids and he was the only one who did a drawing and was one of 2 that gave me what I consider a formal written bid.  I asked  to enlarge my porch and John explained from an engineering perspective why that was not a good idea which I appreciated because he could have just done it and charged me more.  I also appreciated that he was trying to work with me and we were able to salvage part of my stairs and the approach to my driveway which lowered my overall cost.    I felt his bid was very reasonable and was in line with 3 other bids for the job.  He also noticed part of the approach where a corner was broke and added that to the bid as well to fix.  John asked for 1/2 payment which I did not have at the moment and he accepted 1/3 payment until I got the rest.  Within a few days I had the rest and John scheduled the crew to start.  Juan and his crew came on Sat am and tore out the porch and prepared the molds for the porch.  The crew returned on Monday and tore out the driveway and prepped for pouring on Tuesday as well as poured the porch and retaining wall. 
On Tuesday, when I noticed that part of the retaining wall was not poured  as John had drawn on the quote, Juan took care of it right away and had his crew build the mold for that part as well.  That same day, the rest of the retaining wall and driveway was poured.  The crew was very efficient and seemed to work well together.  When part of my brick came out near the retaining wall, the crew fixed that for me as well.  They refinished my steps and sealed the driveway and I believe they actually refinished my approach because it looks shiny like the refinished porch.  They crew was very polite and courteous and you could tell they took pride in their work.  I was also impressed with how well they cleaned up the work space after finishing."