Get matched with top wood or fiber cement siding installation or complete replacement pros in Essex, MA

"United Home Experts does not stand behind the quality of their work, which in the case of a 20K+ project that they did for us, involved a significant oversight that rendered that work pointless. I think -- and other contractors we have brought in to look at the problem think -- that the oversight was significant enough to demonstrate negligence on their part. We hired United Home Experts to replace the roofing and the section of our deck over one of our garage bays, where water leaks had caused damage to the ceiling and walls of the garage. The sole purpose of the 20K + project was to prevent further damage due to leaks. Because of their failure to properly flash one of the walls adjoining the deck (they flashed another, longer wall), within three years, water had leaked through the wall and caused more significant damage than what they had been brought in to fix. The 20K+ was wasted. United Home Experts has refused to take any responsibility for failing to deliver on what they had promised. I have attached photos of the ceiling of our garage and the wood rot behind it. In one of the photos, the rot is so severe that the wood is completely worn through. Again, this happened within three years of contracting United Home Experts to do the work. I also attached a photo of the poor workmanship of their deck re-installation -- splitting in the joists that they had just installed. I caught the problem and made them reinstall the joists but didn't catch their failure to flash one of the walls adjoining the deck. In general, I found the company to be extremely unresponsive throughout the installation process and uncooperative in attempting to resolve this issue. The representative handling the account has been ducking me, repeatedly failing to call back within reasonable time frames (or most recently, even within a time frame he had set). We hope that United Home Experts will change course and attempt to respond reasonably to the damage that their oversight caused. The President of the company claims to be a "faith-based entrepreneur." Whichever faith that happens to be, his company reflects poorly on it, at least in our case. P.S. I expect that in attempting to respond to this review, United Home Experts will blame the installers of the original deck (since that was their explanation to me directly). They completely replaced the section of the deck and roofing where the leak took place, so that argument does not make any sense."

""

"Everything was done to perfection."

"Signed contract on May 8 for deck build.On May 12 rep came to my office to collect deposit of apprx $13,000. He said project team meeting on Wed & would update me then on start date etc. On Fri May 16 I had to reach out to him. He wrote the team had met & materials were ordered. An hour later he wrote back that he was misinformed & that his boss was going to call me next week. Despite this, dep check cashed. On Mon 5. 20 rep wrote back that they had forgotten certain costs & to proceed it would be $8,000 more. Not a typo. $8,000 more. No apology. Ridiculous, contract rescinded. I wrote that he could return my deposit at my office just as he had collected it. On Wednesday the 21st I got a text from "Tom," presumably the owner/boss, saying he would "drop a check in the mail" to my address. Today is May 30th, Friday, and still no check. Check at a minimum should have been overnighted. They owe me interest not to mention the deposit to hire a contractor who will honor contract. Bad."

"One of the best contractors in industry. Competitive pricing, easy to work with, and trust. Matt Parise Territory Manager, Northeast SRS Distribution | Heritage"

"Effrain his crew at High Quality Painting and Decor did an excellent job for our hone that had reached that 30yr mark and needed carpentry and painting work. They kept a good schedule and were focused on each phase of the project. They in kept in touch on the progress. The carpentry itself was very good work with precise cuts and focus on preventing water/weather from causing future damage. Highly recommend this crew. "

"I want to thank you for the great work your team did. It is not easy to be responsive, do quality work, and complete the project in a timely manner, and you guys crushed all three. It was a pleasure doing business with you."

"I have worked with Meadows construction in the past on a new 2 level deck and was very impressed with their workmanship and the crew. They are VERY hard workers. We needed a very large addition and kitchen/living area added and their work is great. We had a couple of issues come up because of the work an outside architect had done but Mike and I worked it out. His foreman is spot on and his crew are just wonderful to work with. He and his foreman were always a phone call away as I was away during construction. They had solutions when we had questions and followed through on them. On a project this large there are always bound to be things that come up but we always managed to come up with solutions. Mike, Brian, Otti and the rest of the crew, we thank you for making our plans come to fruition and doing a great job. He promised to be done in April and he came through on that promise. Looking forward to settling into our new spaces. thanks guys"

"From the very first meeting through the entire work they did they were very professional. I had a roof repair and other construction work done and I am very pleased with the quality of their work. I will definitely hire them agian and in the process of going over window replacement with them. Excellent job!"

"They are amazing to work with. I can't say enough. The made what should have been a much more stressful process, way more efficient! Thank you to the entire Prime team!"