Water Works Inc
5703 Weatherstone Way
Water Works Inc
5703 Weatherstone Way
Customers say: Super punctual
39 years of experience
Upon installation of a lawn irrigation system, you will receive 2 seasonal service contract, which includes the start up and shut down of your system, a fertile system which fertilizes your lawn(fee), repels bugs and rust, also a hose enclose which hides your garden hose for those small jobs (fee).
"Since the initial installation, I paid waterworks for annual on and off services that includes a tune up of the sprinkler heads for leaks and adjustments. The System comes on every other day at about 3:30 AM so it is not easy to see a problem but I have complained about brown spots where the heads are not reaching but there was a charge for that kind of adjustment mid season so I would wait till spring. This time a sprinkler head was leaking badly and and my side yard was pure mud so I called them saying no way is this waiting all season because should have been noticed when they turned the system on. They agreed and told me there would be no charge. The Tech came out but the head continued to leak just as bad and now it is watering my driveway. I called again and they returned last week. This technician fixed told me the prior Tech left a part off so the leak was fixed but it's still watering my driveway. Between then and now, I received my AMEX bill and see they also charged my card $120 for first visit and $170 to fix what they didn't for the $120 charge. I had no idea they kept my credit card on file. An unbelievable conversation followed this morning when the owner took the phone from the employee I was talking with and told me to, "stop trying to CON his Girl". It got ugly from there. I've had my doubts before but now I seriously caution anyone thinking about protecting their expensive sprinkler systems with this outfit. No matter how many years you pay them, you are one billing question away from being called a "Con". Would you believe they told me some systems are large, mine 11 zones and they do not have time to check them. Oh well, I'll find a better option because they are history around here."
Joe W on August 2020
Upon installation of a lawn irrigation system, you will receive 2 seasonal service contract, which includes the start up and shut down of your system, a fertile system which fertilizes your lawn(fee), repels bugs and rust, also a hose enclose which hides your garden hose for those small jobs (fee).
"Since the initial installation, I paid waterworks for annual on and off services that includes a tune up of the sprinkler heads for leaks and adjustments. The System comes on every other day at about 3:30 AM so it is not easy to see a problem but I have complained about brown spots where the heads are not reaching but there was a charge for that kind of adjustment mid season so I would wait till spring. This time a sprinkler head was leaking badly and and my side yard was pure mud so I called them saying no way is this waiting all season because should have been noticed when they turned the system on. They agreed and told me there would be no charge. The Tech came out but the head continued to leak just as bad and now it is watering my driveway. I called again and they returned last week. This technician fixed told me the prior Tech left a part off so the leak was fixed but it's still watering my driveway. Between then and now, I received my AMEX bill and see they also charged my card $120 for first visit and $170 to fix what they didn't for the $120 charge. I had no idea they kept my credit card on file. An unbelievable conversation followed this morning when the owner took the phone from the employee I was talking with and told me to, "stop trying to CON his Girl". It got ugly from there. I've had my doubts before but now I seriously caution anyone thinking about protecting their expensive sprinkler systems with this outfit. No matter how many years you pay them, you are one billing question away from being called a "Con". Would you believe they told me some systems are large, mine 11 zones and they do not have time to check them. Oh well, I'll find a better option because they are history around here."
Joe W on August 2020
