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"Mikey and Kevin did a thorough job with our roof tune up. They provided excellent service and documentation of the condition of our roof. We really appreciated all the pictures they provided showing us the condition of our roof and the repairs they made. The tune up was well worth the cost!"

"Very good service from office staff through completion of job which included removal of existing flat roof, replacement of rotted boards, installation of new roof and replacement of gutter. Completed 5/2018"

"Their consultant was on time and very knowledgeable. I ultimately decided to move forward with a new Roof and replacement windows. My Roof was done roughly 2 weeks later and my windows were just completed. I am very pleased and look forward to the energy savings this winter. The architectural shingles really look good and have gotten me a lot of compliments from my neighbors."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"They may not be the cheapest out there but I will say this, you get what you pay for and that is a really great roof and piece of mind. They were quick getting this done. Had an estimate Saturday night and Tuesday they came and installed the new roof. The way they clean up is impressive. They cover the yard to make sure they leave no debris or trash behind. Professional and nice."

"I appreciate the quick callback from the Angie’s List notification. When I spoke to Mr. Isaac he was able to come to my property within an hour. He & his son met me there and assessed the job. They educated me of several options to help save money and fix the roofing leaks. They were honest and very personable. Once contracted the work was done in a couple of days after it had stopped raining. I was not there during the roof repair but they kept me informed with photos of the work being done. They did an outstanding job. I was truly impressed when two days after the completion of the work it rained very hard. Mr. Isaac texted me during the rain to see if there were any leaks. There were no leaks and I’m very satisfied no only with the quality of their work but the customer care is amazing. I have since recommended GI Sealing &Home Solutions to 2 people."

New Castle Constructs is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

"Estimator came out with a drone to look at condition of the roof. Gave us 3 different options for roof replacement. We choose the middle price option. Big crew came out and did the work quickly and neatly. The price they quoted us was half of what other contractor wanted."

"This is the 4th bathroom that Walter has done for us. Walter gave us a fair and honest estimate and start date. He arrived on time and completed the work when he said he would. His workers were polite and cleaned up after themselves. Walter personally supervised all details of the project. When problems were discovered, he solved them himself or immediately proposed solutions that would resolve the issue. My wife is delighted with the results. I highly recommend him to others and plan to use him again for my next project."

"Grade B because the sub they hired to do the work did not know how to install roof venting system. Badger quickly verified the error and had the sub remove brand new shingles and re-do part of the work. Had Badger visited the site during work this might have been avoided."