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"Service went great. Available dates were a little backed up but reasonable. The technicians, Mikey and Garret, showed up on time and called with a 20 min ETA. Service was well explained, with pictures, and honest assessment of the roof's condition was given without aggressive upselling. Work was conducted quickly and done well. I used Arocon for my roofing needs at a prior residence and will use their services again."

"Did a great job on our roof, thanks!"

"I love this company! They always answer when I call and immediately schedule me - unlike other roofing companies who will either “call me back” (and never do) or just never answer their phone. I’ve used them twice - once to repair a siding issue and another time to replace my flat roof. The estimator (Rick) is always on time, professional, patient and nice. Both jobs I didn’t even have to be home for them to do the work. They took pictures of the work done and emailed them to me. This is my roofing company for life!"

"Thank you Rigo for your wonderful work! Sam, I canâ t thank you enough for your excellent customer experience! If Iâ m ever in need of roofing, siding, etc you will be the ONLY one I call!!"

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Charm City Roofing did an excellent job installing my new roof! From start to finish, the team was professional, punctual, and very knowledgeable. They explained the entire process clearly, completed the work efficiently, and left everything clean and neat afterward. The quality of the installation is outstanding, and I feel confident knowing my home is well protected. I highly recommend Charm City Roofing to anyone looking for reliable and top-notch roofing services!"

New Castle Constructs is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

Since our inception, East Coast Roofing Systems has strived to give the homeowner a breath of fresh air in the construction space. Providing seamless communication, service, and an overall experience that trumps all others. Roofing as an industry has become antiquated due to lack of technology, customer service, and quality. Because of this, the overall homeowner perception of most roofing contractors is negative. Our mission at East Coast Roofing Systems is to provide a 21st Century approach, with the ultimate goal of providing an exceptional roof inspection, installation and replacement experience. Other services offered are gutter, skylight, siding and window installation.

Home contractors

"I would definitely contact William Mackay Roofing again! I was told by a different contractor who fixed some gutters, that I needed to have someone who knew how to fix flat roofs inspect my flat porch roof. After asking around, several people highly recommended contacting William Mackay. Brittany quickly scheduled for a technician to come out -- and the same day Mr. Mackay inspected my roof and emailed me the proposal. He answered all my questions (as did Brittany!) The work was scheduled quickly - and the installers/technicians completed the work in one day. Everything was cleaned up (old roof pieces, etc) afterwards. I was a bit wary about having anything done to my home with COVID-19 -- but everyone really seemed aware of social distancing. I was very happy with how streamlined this went, and how pleasant it was to work with William Mackay Roofing."