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"The problem on the wall was taken care of in a timely manner"

"They lacked communication from the start. They came to the house on 05/12 and said they could start work on Thursday, 05/15 and finish within a week by Thursday, 05/22. The agreement was removal of popcorn ceiling, texture application, painting of the ceiling, and clean up for $3,000. We agreed to pay $700 to start , $2000 when texture was ready, and $300 when the work was completed. They began work on 05/15 and when we went to the house that evening, we saw they left our back door wide open with all of the lights on inside the house, which is a major security risk as anyone would have been able to break into our house. We advised them of this issue via text and paid them a deposit of $700 on 05/16. They worked 05/16 and requested $2,000 on 05/17 stating they would apply texture the same day at 3:30pm. We submitted another deposit of $2,000, as requested, on 05/17 but no more work was ever completed, nor has any work been done since. On 05/23 (one day past the deadline) we reached out to them to follow up and they told us they needed more time and that the project would be completed 05/28. We granted the extension and when nothing was done on 05/27 we messaged them again to confirm they would be done on 05/28, expressing our concern over the delay as we have to move in to the house and they responded “05/29”. We messaged them on 05/28 and 05/29 expressing further concern over the fact that still nothing had been done and they responded on 05/29 advising they needed another week promising to finish by 06/05. We advised them that they needed to be done by Monday 06/02 or we would have to find someone else. They did not respond to that message on 05/29, nor did they respond to our messages sent on 06/02, 06/03, 06/04. We called them on 06/04 and the calls went straight to voicemail so we called them from another phone number and they picked up advising the project would be completed 06/05. The project was not completed on 06/05 and they have not responded to any messages or calls since the phone call on 06/04. To date, no additional work was completed after 05/16. They still have a key to our house and have not responded to our request for them to return the key and give us a refund."

"Terrible. Do not trust this contractor. Substandard work throughout (collapsing bedroom ceiling after framing and drywall was applied to enlarge the bedroom), very poor quality painting, dangerous and shoddy electrical work in my attic, and the contractor failed to repair the damage his debris bin caused to my asphalt driveway. Absolutely terrible experience. Sadly, the VA Regional Office in Houston paid him in full and denied me the opportunity to contest his outright lies about the asphalt damage. I shudder to think what happens to my fellow disabled Veterans who lack the background I have in electrical work, painting, etc. when this contractor does VA funded remodeling in their homes. I’ve had to involve VA Headquarters in Washington DC on these issues. I am a longtime Veterans advocate. David K Winnett, Jr. Captain, USMC (Ret.) 100% Disabled Veteran (Paraplegic) Programmatic Review Panelist for Congressionally Directed Medical Research Programs (CDMRP) Advocate, Veterans for Common Sense"

"We hired accu-rite roofing to complete a house remodel after two other contractors bailed on us. At first they were eager to help us but soon after it was delay after delay they either had other projects and were not able to send anyone. The process took forever because sometimes they would only send one person at a time. We always asked if we were on schedule but we could never get a definite answer. 11 months later the project was completed but we had several issues with cracked flooring which took forever to get repaired. Now we have cracked ceilings where header beams were installed and now they are saying they won't cover warranty because they did not perform an excavation that they had quoted us for. This was the second time we had used accu-rite and we were hesitant to give them a second chance because of some issues we had on the first go around. But be assured there will not be a third. They are not easy to work with and everything is always the customers fault."