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"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"Expensive & poor work. Worst of all plumber left me with leaking pipe and water on floor. Will not return my calls to come back and fix the leak."

"Our roof, installed by American Custom 1 1/2 years ago, lost several roof cap shingles in the recent windstorm. I called and they sent Terry out the next day, looked at it, got some replacement shingles and fixed it within 2 hours. Best of all, it was under warranty so no charge!"

"We woke up one more recently and the temperature in the house was intolerably cold. I had the thermostat set on 75, which was much higher than we even usually have it, but even when I would switch the fan from Auto to Blow, the system seemed to cut on for a couple minutes and then just die, and it was blowing cold air. I was so worried because I was afraid to call an unknown company, and the people I'd worked with in the past weren't answering because it was so early in the morning. I called AQP and they answered right away (it was before 7AM) and said they could be here in an hour. When the technician arrived, he quickly diagnosed the problem and said he would have the part replaced and the system running within a couple hours, which he did. By afternoon, our house was warm again, and the cost was extremely affordable. I will definitely hire them again!"