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"We hired PermaPools to install a 16x36' in-ground custom vinyl-liner pool with a variety of options (including high-efficiency equipment, a slide, and deck-jets) and the project went very well. We have a beautiful pool, that was obviously well-constructed. The project went smoothly given it's size and scope, and the process was enjoyable for a major property-improvement project. The ordering process was very useful; Ron came to our home and looked at the intended project area, gave us an overview of the options that can be done, and provided some reasonable recommendations (including parameters of things that could not be done given the installation site characteristics). When we asked questions about what was possible he gave us a good idea of what that would do to the overall project timeline and/or budget, and provided good advice for what a easy-to-maintain and enjoyable pool project would look like. Once we were ready to sign a contract, we met Ron again in the PermaPools office, and went through the contract step-by-step. It was straightforward and easy to understand. PermaPools also had a good idea of what the financing options were for a pool project during the process. There was NEVER a pushy sales-person situation, and Ron was laid back and easy to work with (ditto for their recommended financing option). Once the project was about to begin, we began working with Ed, the construction manager. Ed came out to the house a few days before construction was to begin and helped us lay out the pool. The whole process was very helpful, because Ed had a really good idea of where pitfalls might crop up, but also guided us through installation and grading decisions that we hadn't thought of. This probably comes from Ed's experience working for many years leading pool install crews; he knows his stuff. Ed is also very responsive and easy to communicate with -- he's a direct communicator and responds to messages (text or e-mail) and phone calls promptly. Any big project comes with hiccups, and we certainly had a few. However, PermaPools worked hard to address the hiccup we had. Communication was really good, which made the minor situation that developed much easier to deal with. We began this project with many word-of-mouth recommendations supporting PermaPools, and have had a good experience building a VERY high-quality pool with them. We're still finishing up some punch-list items this week, but can't wait to jump into a wonderful pool in the Spring. (Written on October 30, 2018)"