Get matched with top wood shake or composite roofing repairers in Fredericksburg, VA

"Wow. So it always starts with Ryan Craft, an amazing bundle of positive energy and professionalism who comes to your house, walks your property and roof, and quite honestly, "owns" the project in a way that you know every aspect is being handled the right way. As you get close, and throughout the project, he will text and email you to make sure everything is handled the right way and you are satisfied. The team you deal with re project management, scheduling, billing, and leading the crew (Caitlyn, Kandi, Nicole, Denise, Tina, Mike, roofing lead Donnie and more that I know I am forgetting) are so so helpful. But the work? Amazing - for example, my house roof has a very large and tall porch gazebo that's very difficult to re-shingle, and they not only did a great job, but asked my permission to manufacture a "better" top for it ("not" part of the project, but they thought it would be cool). They replaced a wood "stump" that stuck out the top with a perfectly formed color matching cone that looks amazing! When one smaller project was completed (trim around the garage doors) and I saw some areas where the metal was curving, Peak management came out and said not only was that going to be repaired, he thought they could have done a better job matching the color - and said if i didn't mind, they would re-do the entire project! He was right! The new color was fantastic, and they didn't even have to do that. If you are thinking of a roof, siding, gutters, etc and a competition comes in with a better price, I submit that you will get what you pay for. The 12 or so years I have partnered with Peak for my projects, I haven't been paying "just" for the cost of material or labor. I've been paying for the kind of customer service you rarely experience these days."

"We had a roof leak and Amazing Skylights made quick work of it. They were very helpful and responsive and saved us from further water damage. It's been six months and no recurring issues. We had a great experience with them."

"Ron came out to assess the condition of my roof. He didn’t try to sell me a new roof or even some pricey repairs. He climbed up and removed a branch that was growing under some shingles at the edge, checked for damage, then looked in the attic (and sent me photos and video) and in a room where I was worried about a possible leak — and he didn’t charge me for anything. He gave me a reasonable ballpark estimate for a new roof, but without any pressure to replace it now. I plan to call him for that in a few years."

"We had the roof on our 2640 square-foot house replaced with an architectural-style one in Williamsburg Slate, grey tones with subtle red tones. We are very satisfied with the roof. The guttering and fascia repair will be done soon. Emily Rinaldo, the HCR marketing rep., gave a thorough and lengthy (3 hours) presentation on every aspect of the roof. She is personable, professional, and knowledgeable. The well-manned roofing team arrived on the day stated and completed most of the roofing in one day. The roofers had been trained by HCR and were not day-laborers or sub-contractors. They returned early the next morning and completed their work in a couple hours. No unpleasant surprises here! Financing is available."

"I was happy with there service. They work with my insurance company to get my roof replaced not repaired."

"Brian was great with communication. The team were professional and did a great job on my roof. I was very pleased with the outcome. The price was right!"

"JDH did an excellent job on rebuilding my deck. They were very detailed and very efficient. I would definitely hire them for work in the future and recommend them to friends or family."

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Getting the estimate was a breeze.  Todd, the owner, showed up as expected and provided me with his vision for correcting the leaking front porch.  He was extremely pleasant to deal with and told me I would have a written estimate within a couple of days.  He asked how I heard about his company and I told him Angie's List.  The estimate arrived as planned and I agreed to the terms.  Now the problems start..... I had to pester the front office to get a start date.  I had several other projects being planned and was hoping that Amanda and/or Kim from the front office of Pierpoint could give me a start date.  All I got was they were busy and they would have to talk with Todd to figure out where they could fill me in.  I was told that they would keep in touch and let me know a start date.  I was driving to work a couple of weeks later and received an email from Amanda at Pierpoint which stated the work would be done on my house that day at 11:00 AM.... What business contacts the customer the day of the install?  This was unsat and I called to reschedule as this date conflicted with another project.  When asked about another date, I was told the owner was out of town until 10 July and that the front office could not schedule me until the owner returned.  At this point, I told the front office to pencil me in for August and if they could not accommodate, I would take my business elsewhere.  I was asked to provide them dates of my projects so they could work around my schedule... The problem was I need a scheduling date from them so I could set up my many other projects.  I was returning from vacation on 18 July when I received a phone call from Amanda, she stated the work could be done on 21 and 22 July.  Finally!!!!  I agreed and the crew showed up on 21 July. 

My wife stayed home on 21 July to pay the 50% deposit for the work.  The workers had no idea how much money they were to collect and called the front office to obtain the amount.  The workers reported to my wife that the front office would call us and let us know how much we were to pay.  The call never happened..... As a matter of fact, it was an email that came after the workers had left for the day. 

The work performed was not bad, but I was not there to see what was actually done, if wood or the structure had to be replaced or not.  And, I never received info on this topic as well.  When I came home after the work was completed, there was debris in my driveway, nails in my landscaping, sharp shards of metal on the sidewalk, and cigarette butts on the ground around the job cite.  When they removed the crushed stone/rock from the old roof, they tossed it in my woods rather than pack it up and remove it.  I was not pleased with the professionalism.  I instantly complained and Todd the owner came out to clean up the mess.  He did remove the rocks and some debris, but my wife and I filled a small trashcan with debris in the landscaping. 

In closing, Todd was a pleasure to work with.  The front office staff, scheduling, and professionalism of the workers needs much improvement.  I will not use this company again, nor will I recommend to friends or neighbors.

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"Tony the project manager was a great help love our new roof"

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