Get matched with top wood shake or composite roofing repairers in Fredericksburg, VA

"Wow. So it always starts with Ryan Craft, an amazing bundle of positive energy and professionalism who comes to your house, walks your property and roof, and quite honestly, "owns" the project in a way that you know every aspect is being handled the right way. As you get close, and throughout the project, he will text and email you to make sure everything is handled the right way and you are satisfied. The team you deal with re project management, scheduling, billing, and leading the crew (Caitlyn, Kandi, Nicole, Denise, Tina, Mike, roofing lead Donnie and more that I know I am forgetting) are so so helpful. But the work? Amazing - for example, my house roof has a very large and tall porch gazebo that's very difficult to re-shingle, and they not only did a great job, but asked my permission to manufacture a "better" top for it ("not" part of the project, but they thought it would be cool). They replaced a wood "stump" that stuck out the top with a perfectly formed color matching cone that looks amazing! When one smaller project was completed (trim around the garage doors) and I saw some areas where the metal was curving, Peak management came out and said not only was that going to be repaired, he thought they could have done a better job matching the color - and said if i didn't mind, they would re-do the entire project! He was right! The new color was fantastic, and they didn't even have to do that. If you are thinking of a roof, siding, gutters, etc and a competition comes in with a better price, I submit that you will get what you pay for. The 12 or so years I have partnered with Peak for my projects, I haven't been paying "just" for the cost of material or labor. I've been paying for the kind of customer service you rarely experience these days."

"Rich was amazing. This job was very difficult. Because of the configuration of my house, there was only one spot in the closet where the tube would go thru. Another contractor told me that the job was impossible, because of obstables both between closet floor and dining room ceiling and closet ceiling and roof. Rich managed to install the Solatube and avoid all the obstacles. It was really amazing what he was able to do. I am not easily impressed with contractors, but Rich was great. He is clearly an expert in his trade."

"This is our second great experience with Exterior Medics. We had them do a major wood siding replacement project a couple years ago so when we needed roof repairs done, we knew they were a good company to work with. We were wondering whether there would be issues with getting work done during the Coronavirus shutdown or how they would handle it. The sale consultant set the tone early - no contact during the inspection process, Zoom to walk through the assessment and proposal, and no impact on the scheduling overall. They were trustworthy in providing assessments and estimates for different levels of work - a set of repairs absolutely needed to fix a leak, a set of repairs for other apparent damage, and a set of repairs to prevent future issues. We ended up doing a full roof replacement, a chimney repair, and gutter replacement. I am not going to say it was cheap - but it was a good value considering the scale of the job. We needed a custom skylight, which did lead to some delays, but Exterior Medics kept in touch regarding timeframes and were super helpful (and apologetic, although it was out of their control). Once the skylight was in, the scheduling was very fast. The job would take 3 days - one for delivery and the masonry work, one for the roof replacement, and one for the gutters. Even as bad weather threatened, they didn't panic and as the forecast turned out better than expected, they held to the schedule. The team worked VERY hard while onsite - not only did they work fast, but they were consistently cleaning up debris during the whole job. They also did multiple sweeps with magnets to get any screws and roofing nails. The job was completed exactly when expected despite some other repairs being required during the job. Overall very satisfied with the quality and timeliness of the work - it was exactly what we expected from past work they have done for us. We definitely intend to use them on future projects."

"HCR did a great job with replacing our roof. The materials are high quality and the work (removing original roof, laying down new roof and cleaning up) was done efficiently and with great detail. HCR also offers an excellent warranty and was very thorough in explaining options and setting up the work. We would highly recommend!"

"Excellent operation from the project manager to the front office and the installers. Not only did they do siding installation, they also installed a metal roof and multiple windows. Great outfit, thanks Skyfall."

"Brian was great with communication. The team were professional and did a great job on my roof. I was very pleased with the outcome. The price was right!"

"JDH did an excellent job on rebuilding my deck. They were very detailed and very efficient. I would definitely hire them for work in the future and recommend them to friends or family."

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Getting the estimate was a breeze.  Todd, the owner, showed up as expected and provided me with his vision for correcting the leaking front porch.  He was extremely pleasant to deal with and told me I would have a written estimate within a couple of days.  He asked how I heard about his company and I told him Angie's List.  The estimate arrived as planned and I agreed to the terms.  Now the problems start..... I had to pester the front office to get a start date.  I had several other projects being planned and was hoping that Amanda and/or Kim from the front office of Pierpoint could give me a start date.  All I got was they were busy and they would have to talk with Todd to figure out where they could fill me in.  I was told that they would keep in touch and let me know a start date.  I was driving to work a couple of weeks later and received an email from Amanda at Pierpoint which stated the work would be done on my house that day at 11:00 AM.... What business contacts the customer the day of the install?  This was unsat and I called to reschedule as this date conflicted with another project.  When asked about another date, I was told the owner was out of town until 10 July and that the front office could not schedule me until the owner returned.  At this point, I told the front office to pencil me in for August and if they could not accommodate, I would take my business elsewhere.  I was asked to provide them dates of my projects so they could work around my schedule... The problem was I need a scheduling date from them so I could set up my many other projects.  I was returning from vacation on 18 July when I received a phone call from Amanda, she stated the work could be done on 21 and 22 July.  Finally!!!!  I agreed and the crew showed up on 21 July. 

My wife stayed home on 21 July to pay the 50% deposit for the work.  The workers had no idea how much money they were to collect and called the front office to obtain the amount.  The workers reported to my wife that the front office would call us and let us know how much we were to pay.  The call never happened..... As a matter of fact, it was an email that came after the workers had left for the day. 

The work performed was not bad, but I was not there to see what was actually done, if wood or the structure had to be replaced or not.  And, I never received info on this topic as well.  When I came home after the work was completed, there was debris in my driveway, nails in my landscaping, sharp shards of metal on the sidewalk, and cigarette butts on the ground around the job cite.  When they removed the crushed stone/rock from the old roof, they tossed it in my woods rather than pack it up and remove it.  I was not pleased with the professionalism.  I instantly complained and Todd the owner came out to clean up the mess.  He did remove the rocks and some debris, but my wife and I filled a small trashcan with debris in the landscaping. 

In closing, Todd was a pleasure to work with.  The front office staff, scheduling, and professionalism of the workers needs much improvement.  I will not use this company again, nor will I recommend to friends or neighbors.

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"Tony the project manager was a great help love our new roof"

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