Get matched with top wood stairs and railings installers and replacers in Frisco, TX

"Hire at your own risk. I had to fire their first crew and their second. Quality of work does not exist with them. I was taken advantage of as a woman with the subpar crew, and when I fired the first crew and held them accountable they began to treat me terribly. When spending a large amount of money for a bathroom and kitchen reno and other small jobs, higher expectations and customer service and quality of work should be received."

"I had an outstanding experience with Reyes Stairs. From start to finish, they executed every detail with precision and offered fair pricing. They treat you like family and handle your home with the utmost care. Their commitment to customer satisfaction is evident they go above and beyond to ensure you are delighted and at ease with their work. Our stairs are now stunningly modern and beautiful! We are so so so happy with our new stairs. If you are looking for someone to remodel your stairs, you found the right person. Show them a picture of what you want and they WILL make sure you get just that! I highly recommend them!"

"After 20 years of multiple home remodels in two states, we have never written a negative review for anyone. We decided to make an exception for IronWood. My wife and I selected IronWood for a small staircase railing remodel in our home. Juan Rodriguez responded immediately and came right out. We were sold on his pitch of IronWoodâ s quality, years of expertise, and turnkey service. We approved the quote of $6,850, paid a 50% deposit, and provided a detailed sketch of what we wanted. We asked if they would provide us CAD drawings, a typical process for anything custom-fabricated, and he informed us they only do drawings for new-build homes and not remodels. Fabrication would go off our drawings. Thankfully, I am an industrial designer so that was no issue for me to supply sketches with enough detail to build from. Or so I thought. Quality of finish â Straight unacceptable To be clear, our expectation is not perfection, but we would like something on par with price and of professional standards. IronWood has a â wing itâ , â close enoughâ mindset about fit and finish. Not only was the design we submitted not followed, simple measurements were wrongâ ¦ like consistent spacing of welded spindles. Gaps were so bad they had to break welds, reposition, and cut new holes in our brand NEW wood treads just so they looked more consistent. Then they never filled the holes at the floor from the old spindles which remain the most unattractive part (seen in photos). As well as the tread stain which clearly doesn't match in color or sheen. Communication â Below professional standards Communication between sales guy, office coordinator, and skilled trades were inconsistent and resulted in confusion and wasted time. Juan never returned to our home to inspect the quality issues with his trades. If your project goes as ours did, youâ ll be project managing it by yourself. Transparency â Nonexistent If you have any issues, good luck contacting someone within IronWood to complain. Juan flat out refused to tell us who his manager is or have them call us about the issues we experienced. Responsibility - Lacking After Ironwood attempted a â fixâ (yesâ ¦ these photos were taken after their â fixâ ), we asked another contractor to quote finishing the project to the point of acceptability. The team at Mosian, who has 40 years of award-winning remodeling experience, was shocked by what we were left with. Their quote was $970 to fix all the issues left by IronWood. Today: Pay us, or else! After all the emails, time wasted (project sitting uncomplete at day 45), and nearly a grand still needed to finish, we felt IronWood should deduct the $970 off our balance. Instead, they offered us $500 and threatened credit action if we didnâ t pay the rest. My wife and I know what to look for, and what to expect, as a finished product from home improvement trades, but with IronWood, BUYER BEWARE."

"Rudy and his team were prompt, diligent, clean, responsive and did a great job building a wall and installing a barn door."

"Work was done in 2014. The siding had cracks replicating vertically at seams on parallel panels starting around 2021 and more Increased this year. Reaching the two years for further fix, warranty, and resolution and no response despite 20+ year product warranty and a workmanship guarantee from AMazing exteriors. Have contacted the offfice, repeatedly sent to warranty voicemail texted owner on his phone he answered until 2023, and emailed owner in repeat, and no call back or resolution the past two years. Reached a Facebook Chat and woman said she would Schedule A walk through on Monday, but no one has responded, reached out, and once again non action this week. Appauled. Two years is not decent to customer or for customer service, business integrity To a contract and warranty, extends no respect ignoring a ciatomer 2 years, and not even legal practice to not respond to warranty needed work. Work with a warranty responsibility. "

"Darren remodeled my home 2 years ago. I was very pleased when it was complete. It looked beautiful. He said it would take 4 - 6 weeks and it took 6 weeks. It ended up costing more because of things they uncovered (I think about $11K?). The craftsmanship has not withstood the test of time. 1) My wood floors keep bowing up - he came back out and fixed them once but won't return my texts now. 2) There is a section on lighting in my house that won't turn on. Again, he had someone come out and fix this once but won't return my messages now. 3) The fixtures in the bathroom are loose. I have a small ranch home and he almost completely remodeled it. While he did a good job in most places, it looks like I am going to have to replace my flooring which is throughout the entire house. Now I am going to have to have an electrician come out and get the lighting right and I am not sure exactly what to do about the loose fixtures but I am sure I will figure that out as well. Very poor service after the sale and craftsmanship does not stand the test of time."