Get matched with top chimney cap installers and replacers in Gig Harbor, WA

"Did a good job"

"I have been a regular customer of RCS for about the last 7-10 years and have previously been very satisified by their service. Up until my most recent visit which occurred in December, I have found them to be reliable, fairly priced and service-oriented. I tend to be a very loyal customer when working with service providers, so it was a no-brainer for me to schedule a service visit with RCS when our fireplace began acting up and couldn't stay lit. Our most recent service visit prior to December was in July 2023 and typically for us, a fireplace tune-up and cleaning does the trick, and we are good to go for at least the following year. Due to the season, it took about 3 weeks to get on the schedule, which was fine and understandable. I was not available at the time of the visit. However, according to my wife, the technician arrived on time, was polite, and stayed for about an hour. Upon returning home, especially since it was cold outside, I was excited to begin using the fireplace. I switched it on and it stayed on for about 10 seconds before the fireplace and pilot went out. I tried relighting it several more times (including restarting the pilot light each time) and basically had the same result. In other words, there was absolutely NO difference in performance from before my service visit and after it. The fireplace looked cleaner (as it always does after clean up a tune-up), but the most important part of the service, getting the fireplace up and running was NOT accomplished. I immediately informed Lynnea of the issue by text and over a call and was hoping for a quick resolution, including a return visit by the tech. I got a quick answer, but a disappointing proposed resolution. She said a return visit could be scheduled, but there would be an additional charge of $180, which was a "discounted" rate along with parts if needed. I am fine with the parts, but I did balk at the proposed service charge, as I did not consider the initial visit to have been completed satisfactorily. While the technician may have done a cursory check at the end of the visit, the fireplace only stayed lit for 10 seconds the very first time I tried it, which tells me that he didn't really check it. If I was a brand new customer, I might know any better, but I'm not. This is very disappointing and I'm clearly still not happy even though this occurred several months ago. Every time the temperature drops and I want to use the fireplace, I am reminded of my disappointment with RCS. I expect a company to stand by their work and for their service technicians to be thorough. Neither occurred during the last visit."

"This company is amazing! This is the first time since my husband died that I feel like someone really cared to fix the issue I was having. They came right out to give me an estimate on what was wrong, but ended up fixing the problem right then. The customer service was impeccable, I would highly recommend this company to anyone who needs help with their roof."

Additional email - pugetsound@aallanimalcontrol.com. 6 employees. Multiple payment methods accepted. Bartering okay. 67 point vertebrate pest inspection.

"Replacement of chimney went very well and I am very pleased with the look. Previous chimney was leaking through mortar cracks and was faced with basalt rock. It would have been very expensive to tear down and replace and Chris suggested several brick colors, dropped them over for us to consider, and drew some pictures of replacement chimney to match mid century house and neighborhood. He also reused old cap material on new chimney and was able to use material to repair rear brick chimney cap."

"Fantastic! We were in the queue for almost 2 months, but it was worth the wait. What another company couldn't achieve in almost 3 years, Bob from Hanley accomplished in a single visit. They are professional, prompt and their workmanship is superb. We'd hire them again in a heartbeat!"

Additional address, fax and phone: 1331 NW Louisiana Ave Chehalis WA 98532; (360) 740-6912 and (360) 740-6910.\nServing Southwest Washington for over 30 years with excellent customer service and installations.

"It was very good. Clean up and thorough job, turn out really well."

For over 40 years, The Wall Doctor LLC has been a beacon of excellence in the construction industry, offering unparalleled expertise and a commitment to delivering outstanding results. We take pride in our well-established reputation for fast service, quality work, and a unique proficiency in performing construction projects in occupied spaces, whether they be homes, restaurants, or offices.

"I had many options and colors to pick from for my new roof and one that fit my budget. The crew arrived early and got busy, the job was done very professionally. All of the debris was placed in a bin and removed at the end of the job. The cleanup was if they had not been here. The price was very fair, I got several estimates and their bid was not the lowest or the highest. I am very pleased with the outcome and have a 30-year warranty that is transferable should I at some point decide to sell my home. I have had no problems with the new roof of any kind but know if I did I could count on Chet's Roofing to be there for me. Great Company and great customer service."