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"Very personable, very truthful, never pushes you to get more than you want/need. Punctuality is key with him also."

"I hired them for a 2 phase project. They were very unprofessional while they worked at my home. One employee spun his tires on his truck and kicked gravel all over my car. The dirt that was excavated from the project was to be hauled away. They were supposed to pour a 6" concrete slab that was at the elevation of existing driveway. They dug for a 4" slab and had to raise the forms to pour the slab. They had to raise the driveway to the slab elevation. When asked to keep the driveway open for access for my family and any deliveries, I was told by the owner that he would not pull off the driveway. They pumped out the concrete truck in our parking area and left it until it was hardened and then buried it when they back filled instead of removing it from the site. I would not recommend them for anything more than a mail box!"

"GOOD"

"Hi On 08/15 the salesperson (James) came to my house to speak to be about Aspen home improvement. He was very nice, polite and very professional. I like his presentation including information about the company having great customer service. I also spoke to the manager (David Diller) that day and he seemed like a nice person. I choose this company because of his presentation and the customer service review. There were two other companies that came from Angie’s list that had a cheaper quote but I wasn't impressed with their presentation. Both of the other two companies were $500-$1,000 cheaper than Aspen. My appointment for roof replacement was scheduled for 08/26/2019 and 08/27 and they changed to 08/30 because it rained one day in the previous week. When I spoke to the person and I mention that it was changed from two to one day, she said that the manager review and said that it would take one day. She also states that if it wasn’t done they would finish it on the next day (Saturday). When I got home from work at 4 pm on Friday ( 08/30/2019) they had removed all roof but they only added shingles to the top of the house (The porch and Sunroom weren’t done). About an hour or so later they were all packing up to leave and not a single person said a word to me, so I thought that they were done. When I went out and check they still haven’t applied shingles to the porch or sunroom roof. No one called me or said anything, so I asked if they were coming back the next day and he said “no” maybe sometime next week. He also said that they didn’t have any shingle left. I had to force him to call his manager to find out when they would be coming back and he said the manager said Tuesday. It rained two times before they came back to finish it. They came back the following Thursday (09/05/2019) to finish. When I came home I notice they there were a lot of nails that came straight through the roof of both the sunroom and the porch. I also notice they did not installed the new drip edge or pipe collar as stated in the contract. Other things are not very easy to spot. The money was released to them on 09/02/2019 and they still haven’t come back to resolve these issues as of 09/10/2019. I am very disappointed in their lack of communication skills, very poor quality and lack of customer service. My next step will be to send this information to the Better Business and get the issue resolved. I paid $6,995 for this service."

"We got a quote very quickly. Asked for 40 petcent down Started the the following week. They were done in 3 days with a 26 x 12 ft deck, 15 feet off the ground. It looks great and we are so happy. We will definitely have them back to do other projects that we need around the house. The crew was very friendly and efficient."

"First the communication was on point, when he was running late he will communicate right away. Maurice arrived and started working on putting shelves in my garage. He is so well mannered and did the job perfectly. I plan to use him again for my next job. Definitely will recommend him. Thanks"

"Very good and professional"

"Work went well considering that we had to dodge the weather. They were very attentive to several unexpected issues that came up and did what was needed to get things done to my satisfaction."

"Great experience"

"If you want to hire a contractor that keeps your money (multiple $K) and didn’t get the job done, this is the one to hire. We hires Trent to build the sunroom. After he presented the plan and we placed a deposit of $5000 to get the job started. He had an architect come to our course drawing the blueprint but we requested changes. In the meanwhile, we have engaged Trent for other small scale projects, such as adding a wall or adding rails to our porch. We paid all the projects in full after the projects are done. However, the main project on sunroom hasn’t made any progress for over 8 months. Our request to the change of the drawing hasn’t been addressed in a concrete manner. Understanding that Trent might have busy schedule and we didn’t want to wait for any longer. We kindly requested to cancel the project, refund is $5000-minus the drawing fee. He agreed to refund in his initial text but then unresponsive for our calls and texts. However, he also didn’t move forward with our project. So, essentially we paid $5000, got a semi-finished blueprint and waited for over a year and nothing was done. His argument was this $5000 was baked into the cost of other projects but we have separate quotes for other projects from him and we’ve paid in full. After we have read other review about failing to refund $2000, it seems a consistent pattern. Please address it ASAP before we bring it to the next level!!"