Get matched with top solid surface countertops repair (concrete, stainless steel, etc) pros in Glen Rock, NJ

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BUYER BEWARE.  I hate long reviews...but I wish someone rang the warning bell with a review of their experiences before we used Ernest & Sons.

To be fair In the end the job was done--but at what cost?  We worked with Jose a few years back to replace our driveway.  Jose and team did an excellent job.  So when we wanted to have our patio and walkway done we called Ernest and sons again.  This time we dealt with Ernest.  Initially he was nice and helpful showing me other patios completed.  We were very specific on timing to finish the project he was in agreement understanding weather delays could impact the completion. 

Once the contract was signed ...communications on their side stopped.  We had to call several times to see when the project would start. Once the job started the guys on site were nice but they did not speak much English and there no project manager to check in to see how things were going. 



When the job was done there was light rain and we noticed pools of water on the patio.  I put paper cups in the standing water and took pictures.  I contacted Ernest he came out and never conceded there was a problem as he looked at the standing water.  However he sent a crew back (again we had not paid yet) to remove the pavers and ensure it was level. They removed pavers in different areas 5 TIMES to level the patio.  While I truly appreciate their efforts...why didn't the first crew simply get it right.

DAMAGES TO OUR YARD AND NEXT DOOR NEIGHBOR.  In the process of building our patio they drove trucks onto our yard

and the neighbors damaging both yards.  I immediately took pictures and called Ernest--he assured me all damages would be taken care of.  When the job was complete his guys put seeds down and we paid in full.  However almost a month later there were only spots of grass and both yards still damaged.

I called again sent more pictures and he sent another crew that told my husband they were putting  down the 'good stuff this time' (really). We watered the lawns twice a day same as before...the damage is still there are now we have to pay out of pocket to fix our lawn and our neighbors! 



ICING ON THE CAKE.  Company called and asked if Ernest could bring a potential customer to see the patio. My husband agreed assuming he could talk to Ernest about damages.  Ernest was no show...they gave the prospects our address...and to our surprise two strangers walked into our backyard without even ringing the doorbell. I do not fault the couple but Ernest and Sons for handling this entire job so unprofessionally.

If you still choose to use this merchant ...good luck and get in writing how damaged will be handled. 

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"Did and excellent job repairing the seam in my granite countertops."

"The repair work they did on my shower and countertop was of high quality. They responded quickly to my call and came to my home and fixed my shower problem by using latest techniques."

"It was a one stop shopping experience. When you are purchasing granite, quartz or marble countertops you go to a supplier where you choose the particular stone. Then, that stone is delivered to the contractor or the contractor has to pick it up. We started the process that way. We went to two suppliers. We say a few we liked. Then Sinai, the owner of Empire, came to measure to give us a price. He informed us that he has granite in his warehouse just as the others. If we choose from his stock we could same money which I believe we did."

"Gary and Dylan did a great job. Arrived on time, worked very effectively and carefully, cleaned everything on the go. They also explained the process, and were very polite and pleasant to interact in general. Gary even leveled the table, although it was not part of the contract. Recommend without any reservations."

"Smart Tile is an excellent company. Our representative Lorenzo couldn't have been any better. He is beyond excellent. Very concerning careful and professional. I would recommend Smart Tile Company to anyone who is interested in tiling backsplash or counter tops and flooring etc. Excellent job. Thank You very much."

"My experience with epoxy 856 was excellent. The workers were professional, they covered their feet and made sure everything was clean when they left. Most of all my counters and floor are beautiful."

"I have used Rob C Construction previously on my townhouse renovation for his professionalism and honesty. I am single woman and find him knowledgeable and easy to communicate with. The kitchen tile came out beautiful on the floor and he repaired a leak as well. Also he tiled, painted, spackled my downstairs bathroom. It came out gorgeous. Other repair work were outside railings, secured deck, repaired concrete front steps. I am satisfied with his work and will continue to use him for other projects. He is honest and trust worthy and not just out there to make money. As a woman, I highly recommend him. He explains your options and treats with you the upmost respect. My next project will be my kitchen cabinets and I will be using him again."

"Great work. Needed a modification to existing granite countertop, in-home. They were efficient and took care to keep the home clean while they worked."

"Great job. Showed up everytime on time"