Serving Greenville, TX and surrounding areas
Approved
In business since 2017
Free estimates
Credit card accepted
"We had just purchased our home and after a few days found that the septic system was having a problem - it smelled terribly. A septic contract was a required part of the purchase, however, after 2 months that company was making no headway in getting it fixed and we were unhappy and our neighbors were becoming annoyed with the smell too (understandably so.) We decided to try Total Septic upon recommendation of another neighbor. They were able to schedule our service for the next day. After a few minutes diagnostics, their technician felt confident he knew the issue and went to go get parts. That same afternoon, he replaced the air pump and verified aeration of the tank and explained it would take about 4-7 days to clear the smell. It did and we are extremely happy. I'm not the greatest fan of "star" ratings, but to explain my own below: 1) Work Quality 4.5/5, could it have been better (how it was mounted, setup, etc, yes, but for the price, I think they did a great job and anything more, probably would have required more time and more planning, nonetheless, those options weren't presented, so as close to a '5' as you can get. 2) Customer Service - Absolutely a '5' - Hands down excellent. They did not require a bunch of coordination or paperwork before coming out, they just made the appointment and fixed the problem asking for payment immediately after. We also chose to sign a support contract with them so we can continue to enjoy their excellent service. 3) Value for the money - I had priced replacement pumps and thought that was the problem, but I would be taking a gamble that my uneducated diagnosis from internet information was wrong. I received expert service and experience as well as same-day replacement for nearly the same price. In summary, I could not be happier with the service and people at Total Septic!"














