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"Great attitude and great work manship"

"They dont have a boiler selection selection so. Do not call them. The techs know little to none about steam boilers. They will act like they know what they are doing and instead of fixing the problems they will cause more. They flooded our house for 4 hours after the techs thought I had a water boiler system and filled all our radiators with water. They then said theyd fix what they did wrong and go over our system to make sure we had no leaks. This I was told by Jen the service manager. After 4 techs and countless hours of headaches and tons of damages from the constant running water for 4 hour they decided they were not going to fix the screw ups or diagnose what is wrong. However they offered to give us a refund of our money and they handed us the replacement part they broke free of charge. So now not only do I have to fix the system they broke more but I have also taken days off work to meet with them numerous times for nothing but to have the tech hand me the part. "

"Tuesday in June 2022, 4:03 PM Received a call from my wife, that our water had stopped while my son was in the shower. 4:14 PM Placed a call to Quality Water (QW) for Service. Keep in mind they are a "24 hour" service, is what they say. Customer Service (CS) said when asked, for service call charges normally is $135.00. After 4 PM is when premium rates kick in, which is $229.00 for service call (not per hour) to get back up plus parts and I said I was okay with that because I did not have water. LONG STORY SHORT: they called couldn't be out that night and put me off till next morning. They called next morning, all crew out on a big job and can't make it till tomorrow-24 hrs. service? When they did, the plumbing was way different and after they came back out to change it, again as I had before, they didn't do like I asked and leaks. Charged me $2395.00 to replace a switch & 22 gal. pressure tank - very high, but they had me over a barrel. Check the picture of the plumbing I found after they left - I trusted them for years and was shocked of how I found it when it simple came straight in down and over to the tank like a square Z to this? No written estimate or receipt, I had to call to ask for it. As a former service manager, I can tell you this service manager, Aaron did not handle this correctly at all. In pre court resolution now, and possible small claims to rectify. This from a customer that used this company for a couple decades, but first time for 911 services - no longer using unless this is cleared to satisfaction. Take my advise, don't call them for 911 services because they will rack you over the coals and are NOT true 24 hour service. There is a lot more bulleted points I could add, but won't. I am a patient person, but they blocked both my phone numbers and the owner never called to solve, only left a response on Google reviews to give him a call to resolve and want to keep their rave reviews. They have my number and if cared, could have this taken care of long ago. Unfortunately, small claims are next, if not cleared up very soon."

"They came over to look at the job the same day I called and gave me a very reasonable price. She brought over paint samples to match to the shutters on my house. The painting was done well very neat I would use them again"

"Excellent work! Attention to detail"

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"Can’t thank these guys enough for the work they did in fixing our problem! Honest, reliable, & cleanliness was much appreciated! Will recommend this company to family and friends!"

"work was to be done during the last 2 weeks of july, tried calling them to confirm 6-7 times they were unresponsive, left message that i would find someone else to do the project.\ and i wanted my deposit back$ 4200.00,. that got a response they would be out the next week this was end of august, i was told this would be a 2-3 day job on the roof , they tried to do it in 1 day they worked 13 hours during the rush they damaged my siding and my gutters, there men told me they were paid to do this as a side job, the guys worked hard , they left a few odds and end to complete the gutters i told them i would take care of they were supposed to bring the material to complete ,but they never did and again my phone calls were unanswered .they promise alot but do not deliver.then they ignore you once they have your money, thats not the way to do business. i hope this save someone else the aggrevation i experienced"