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"This was by FAR the best experience I?ve had with an HVAC company. Customer service line was quick, easy and helpful. The service tech Ronnie Austin was very knowledgeable and professional. He answered all of my questions with patience and I was able to understand everything he explained. I now have more confidence in my system and services. I will definitely remain a customer for years to come and give many recommendations. Thank you Annette Hales ! "

"They did an amazing job, worked quick and was transparent the whole way, would use them again."

"Avoid at all costs: Had Best Care Home Services come out for a simple job of reconnecting my sink and dishwasher after a countertop replacement, through Lowes. What a nightmare this has been: The technician showed up and started working on the plumbing without knowing where the shutoff was, or trying to shut it off. Water was spraying over my kitchen for several minutes and I had to grab countless towels while he went outside and tried to find the shutoff. He then cut himself, and was bleeding all over my kitchen, for which I gave him more towels. He then told me that my garbage disposal was broken, and told me I had to go to Home Depot and buy another, and pay for the install in addition to the job I already paid them for. Interestingly, my disposal worked perfectly fine before they arrived. Somehow, it was broken within the one hour job. Things went even more downhill from there: 1) A few days later, the plumbing sprung a leak. I called Best Care and they sent the same guy back. H"

"We pay about $19 a month to be part of the Blake Brothers "membership" service program which entitles us to 1 free plumbing and 1 free A/C inspection yearly. The free inspection of our 3-Ton main house A/C unit was done at the end of May 2025 and the tech identified one failing capacitor out of three total. He stated the replacement cost (with membership discount) at $450.00. I declined. Checking the suspected capacitor, it did indeed need replacement. BUT the cost of an exact replacement capacitor from Amazon was less than $13.00 total and it took me less than 30 minutes to exchange it. $450 to replace a $13 capacitor is a RIP-OFF and taking advantage of a customer. Thus, the 1-star review. -JK"