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"I just had my yearly service done by Ilianna (service technician); and, I received great service from her. She was polite, friendly, professional and thorough. I have requested her to service my furnace next year."

"Exceptional service, on time, friendly, felt he was knowledgeable and respectful. Recommend highly."

"Everything from the information about the furnace and heat pump to installation was done in a professional manner. The installers were prompt and courteous. Before they left they explained how take care of the filters and the thermostat. It was not the cheapest bid but I have been dealing with this company for many years and felt comfortable going with them. I would recommend them to anyone who needs a new furnace or heat pump."

"I requested service online the night before and they called me around 9 a.m. the next morning to schedule the job for that same day (between 10-1). They then called about 15 minutes later and asked if they could show up early around 9:30). Great punctuality! The tech, Elliot, did a superb job. He explained everything to me in very thorough detail and checked and rechecked the system after every adjustment he made. My AC unit wasn't plugged into my furnace correctly and was only getting about half the volume of air needed. He fixed that as part of the maintenance cost. I needed a new air filter badly, and so I bought one from him. It was marked up 2-4x the cost of an equivalent one online. He also found a capacitor that was on the boundary of being within suitable voltage. He told me it would probably last another year if I was going to have maintenance again next year, but I had him go ahead and replace it for about $175. Maintenance fee was $199. All together a little shy of $500. It felt a little high, but he spent 3 hours at my house. I appreciate him taking his time on the job and being thorough."

"Our Heat pump was not providing cold air so I called for a repair person to come out and fix it. Evergreen was able to provide me same day service which was impressive and the tech Alec Smith was very professional and skilled. He had the main issue diagnosed within probably 20 minutes and had a replacement part on hand. My complaint with Evergreen and this is probably common throughout the industry is the markup they put on those replacement parts. I needed a dual run Capacitor for which I was charged approximately $175 dollars. After doing a little research I found that this is a $21 part from Grainger or Amazon. That's one **** of a mark-up. I can tolerate a mark-up because of the convenience but I feel 800% is excessive."

"They came when they said they would. They were nice and diagnosed the problem quickly. I will enter service contract with them. They were very nice."

"At every oil change they do a complete check of the vehicle and let me know about immediate and possible future issues with the vehicle. Unlike the oil change chain outlets their analysis is honest. They keep the whole place clean, the service bays included, At times when I have called or stopped in with immediate problem they either do the work at that time or find a time to work me in that or the next day.
My experience with them has been so good that my next car will be a Toyota so I can continue have them work on my cars. They also work on Volvo, BMW and Audi, but I don't want one of those.
Two things that would make it nicer.
1. Coffee for customers
2. Either a courtesy vehicle or ability to provide ride to and from when work to be performed will exceed couple of hours. 
 
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"Oh my goodness. First, they arrived with the wrong units. The installers had no idea. Further, the installers did not know how to install or operate the units (they were, granted, brand new residential units) which resulted in unintended damage to my ceiling which had to be repaired separately. Rather than taking 1-1/2 days for total installation, it took almost six full days over the course of three months - outdoor unit and wall unit alone took two days; after waiting several weeks for the correct indoor ceiling units they took another two days to install; waited a couple of weeks for the wifi parts which took another day; then part of another day to replace the unit that didn't work properly. The BF office, "controller" and installers did not communicate with each other or if they did they miscommunicated which resulted in more of my time and unnecessary frustration. I am happy with my Mitsubishi units now but I thank Mitsubishi, not Blue Flame."

S.O.S. is a company that prides itself in offering the highest standards of traditional customer service with the latest in insulation contractor technology. Our installers are experts in removing and installing crawl or attic or upgrades.No matter what the conditions of your crawl or attic, we offer to you affordable prices. If you already have a bid, come and check with us before you sign an expensive contract. its always good to get a second opinion.

"Excellent service from start to finish. John, Isaak and Nate have always provided great solutions at a fair price. They were able to accommodate our quick time frame and made sure every detail was in order and explained fully at final trim! We are happy to call them “our” HVAC guys! Would recommend them highly to anyone!"