Get matched with top fridge, freezer or ice maker repair or service pros in Harker Heights, TX

"He was very nice guy. He came on time and did a good job."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Excellently. Unfortunately he has moved to Texas. We will really miss having him take care of our buildings. I also appreciated his detailed billing, including his communication with our tenants, and clean up details"

"Showed up and was very professional. Told us our fridge needed a back ordered part. We paid half up front (for service call, part cost, and labor for install) and we were told the part should be in within a few weeks. Heard nothing from them ever since. It?s been four months. We?ve called multiple times and each time we were told ?we?ll look into it? or ?it?s still on back order?. They just took our money. "

"This is a horrible business. They lie about what time their technicians will show up. They told me I would be the first appointment of the day and then when I called at 8:30 because they were an hour late the secretary on the phone lies and said, "He's running a little late." Fast forward to 11, and now the technician is 3.5 hours late and I call again, and the same secretary just decides to be honest and say yeah you weren't the first appointment of the day, you're actually third. My original appointment I made was for yesterday, which I called out from work to be home for and apparently they never wrote it in their books even though they confirmed it with me over the phone. They just lie and lie and lie. Can't even speak to a manager to file a complaint because he's never in the office."

"So, so, so good. Mr. McMullen was totally awesome, fast, efficient, polite and price was excellent. I will call them again. and I did, I needed the washer to be pushed back in. They came out right away and took care of it. They are the BEST!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Landmark Uses Disreputable Contractors ? AZA Repair & Brenovations HVAC Are the Worst Landmark sent AZA Repair for my refrigerator, and they left it worse than before?still not working, scorch marks from a blowtorch, copper lines sticking out, tools and oil left behind, and no receipt. Then Landmark sent Brenovations HVAC for an AC motor replacement, and that turned into exposed wires, bolts hitting fan blades, missing parts, and complete disregard for safety near my kids? play area. Both companies were unprofessional, negligent, and refused accountability. Landmark?s use of these contractors makes me seriously question the value of having a home warranty at all."