Get matched with top tankless water heater repair pros in Harker Heights, TX

"Hire them for water heater replacement"

"The reason for the 4 rating and not a 5 is the sales part of the experiences not the technicians and the work done. Larry was the technician for my water heater. I have previously written a review for the AC installment. Larry is amazing. He has a lot of experience but what impressed me more was the fact he was totally honest & cared about my experience as the consumer. I was actually told by one of the salesman that Daniel’s prices are higher than other companies. He was correct. They seem to want to immediately try to sell a new replacement without considering the customers situation. My water heater is only 15 months old but I clearly got a ‘lemon’ and it took 3 major parts to be replaced before it was fixed. The parts were still covered by the manufacturer warranty but the labor was not. After several trips it was fixed and from my conversations with the salesperson I felt he was pushing for me to purchase a new water heater and not really understanding of the fact that I had just replaced my AC and my water heater was only 15 months old. In the end, Larry, the technician, did the right thing. It has been a week now and my water heater is working fine. I appreciate honesty more than anything when dealing with these things. I feel like I got it but it took some extra pushing on my part and a technician who stood by what he said. The owner or rep of owner replied to my previous review on the Daniel’s site. I hope this review gives him the answer to why I have not given 5 stars for either review."

"I recently had my water heater replaced by Mackenzy?s Plumbing & Drain and the entire experience exceeded my expectations. From the initial inspection to the final installation, every step was handled with professionalism, clear communication, and attention to detail. During the replacement process, Mack identified several underlying issues, including a deteriorating shut-off valve and venting that was not properly aligned that could have caused major damage or safety hazards if left unresolved. He took the time to explain each problem thoroughly and addressed them immediately to ensure everything was up to code and functioning safely. The new unit was installed efficiently and neatly, with all work areas left spotless. It?s rare to find a company that combines such high-quality craftsmanship with genuine customer care, but Mackenzy?s Plumbing & Drain truly delivers both. I have complete confidence in their work and will absolutely use them again for any future plumbing"

"The plumber that showed up was polite. Listened to my issue and got right to work. Wade was our plumber."

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"The guy that was sent out did a wonderful job and was very knowledgeable about the work"

"They're good at new construction! Very responsive"

"They were great, came out to fix the problem next day. Checked that everything was working before they left for the day. Slight leak on toilet, came out to fix it. Very friendly and professional."

"The service did not work out very well at all. The individual came out and worked on the water softener for an extremely long period of time, which I didn't have a complaint about, but after he was done, the water softener was leaking internally. You could hear the water running. I called him back and I asked him what his recommendation was, and he asked me whether my water was soft, I said yes, so he said he was done. I wasn't asking him to come and fix it for free, I was asking if it was repairable, because he said he got into it and found out one of the ports was blocked, and he peeled off the calcium and showed it to me, but now it is working. I had one that was not working right, and now I have one that is not working at all. I called to find out if he could fix it, and he said that if the water was soft, he was done. I was not happy with that. I am now trying to find someone who can come and look at it and see if it is fixable or if I have to replace it. It wasn't too long after I purchased the big deal that they came out. They didn't charge us anything extra. I thought the price was about right. He worked extremely hard, other than the possible damage that he did. He responded very well, but he didn't want to follow up on it. I will not use him again in the future."

"Morgan was very personable and completed my water heater install in no time flat, Morgan had the best deal in town for a professional water heater install!"