Get matched with top chimney cap installers and replacers in Hartford, CT

"It went great. I have a pellet stove, it has never been cleaned like this. They put a bag over the bottom of the stove liner, 1 tec on the roof, 1 tec inside. When finished I saw all the soot in the bag, WOW. They put the stove back together, cleaned up and explained everything they did. They were very friendly and pleasant to talk with. Today I started my stove and stared right up. I highly recommend them and would hire them again."

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"Justin did a great job at our home. The demolition work was a big job followed by preparing the new floor, installing and grouting new tile and adjusting several doorways. Justin was always on time and always prepared for the day's work. He was very clear what work would be completed each day and always kept our interests in mind to make sure we were as comfortable as possible living in our home while he was working. We now have a reliable contractor we can reach out to anytime we need work completed."

"The company is reliable and it’s staff are professional and efficient. All the of the employees are pleasant and perform their tasks in a timely manner. We have no issue with recommending the company to other home owners."

"First did a quick patch to fix missing shingles and replace and enlarge vents and realized the roof was in need of a complete replacement. Team came right away and replaced the roof quickly, 2 days total, one day finishing up in fairly heavy rain. Walking around the property today it looked completely clean, wanted to check because I have little kids and sometimes construction workers don't tidy up well and the lawn looked perfect. The roof looks great and is supposed to last for 20+ years so hopefully we won't need to see H & J again but would recommend them to others"