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"Work was done in a timely manner. Were able to come the next day even though I didn’t have to have it done that quick. He explained everything and the job was done well."

"My husband and I had such a pleasant experience with Rapt Homes, so we just wanted to share a bit here. We recently experienced a broken garbage disposal under our kitchen sink. We did not find the leak right away, so significant damage was done to the cabinetry. The bottom collapsed from the water damage, and we were left with a completely non-functioning space. Rapt Homes was able to rebuild the foundation of the cabinet, prime, paint, and install sliding drawers for ease of use. The work was completed in just a few hours, and the kitchen was left just as clean as when the work began. We love our new cabinet space. Our only wish is that we had opted to do the work sooner, as we thought that it would be a bigger undertaking than it was. We also opted to have renderings done for both our kitchen and basement. They are two spaces that we have always wanted to improve, but have been apprehensive to take on such big projects. The plans are simply beautiful, and we are sure that the new rooms will bring us such peace in our home. Firstly, we are looking at completely remodeling our kitchen, as it lacks functionality, and is outdated by any standard. We discussed our every wish with Sean at Rapt Homes, and not a single detail was missed. My husband is a chef, and the kitchen will be worthy of his talents, and we anticipate entertaining more than we ever have before in a space that we can be so proud of. The designs took our breath away, seeing our dreams come to light. We both saved each picture to our phones as a reminder of what the future holds. We also had Sean design a full basement remodel for us, taking advantage of the space that merely serves as storage and laundry. It will be a beautiful space for ourselves and for guests, including an additional bathroom. The juxtaposition between our upstairs and our basement in the summertime is one of our biggest motivators, as the basement is so comfortably cool, and completely unutilized. Once again, we gave our input on exactly what we are hoping to do with the space, and the designs did not disappoint. We are elated to know that one day soon, we'll have an entire second living space, something that we've been wanting since we purchased our home ten years ago. 2026 will be a year of vast improvements, and bringing our home up to the standards that we have always wished for. We are more than ready to work with Sean and Rapt Homes to make our dreams a reality."

"Oscar from Spearhead Renovations was top notch. He was professional, courteous and most of all - responsive. We had our master bathroom remodeled and LOVE the result. His tiler in particular did an awesome job! I would definitely use Spearhead Renovations for my next bathroom remodel."

"The plumber reworked the drain piping under the sink in December due to a leak at a connection joint. 3 Months later a connector came loose while the dishwasher was running and water flooded the sink cabinet. I called Dr Drain and was informed it would be 4 days before someone could come out and fix it. I explained this was an emergency, the kitchen sink was inoperable due to the drain pipe being disconnected and I could not go 4 days without my kitchen sink. The person I spoke to did not say they were sorry this happened (it was obviously not hooked up correctly in the beginning) or offer any help in the situation. It is unexceptable for a plumber to not offer emergency services when something they did failed and made the sink inoperable for 4 days."

"Thermo Direct replied quickly and was able to perform the services I required. I would recommend them to anyone that requires the services of a plumber."

"Like we expected,‘professionally and within the budget."

"I used Streamline Services to replace my HVAC system and to install insulation on the ductwork in my basement in August 2024, and unfortunately that was an extremely expensive mistake. We have since had them out 7 times that I have record of to repair issues related to the ductwork insulation, at extreme disruption to mine and my husband’s jobs which are based in our home, and on 2 of those occasions they also had a manager supervising. It’s the least of my concerns at this point but they left a mess each time they came, insulation scraps and screws all over the place and tape stuck to the floor. After all that, the insulation has never been properly adhered to the ductwork and has fallen down repeatedly, there are multiple areas all over our basement where the fiberglass insulation is exposed and where the tape has visibly lifted and the insulation is just resting on top of the duct. Their communication is somehow even worse than their workmanship. I’ve been trying to speak to a manager about a refund since December (I have record of 10 such inquiries I made in that time) and I’ve either been ignored or told that someone will call me and it never happens. They did give me a refund that amounted to roughly 8% of what I paid for the duct wrapping about two weeks ago, without contacting me or letting me know which I found odd, however that is not at all reflective of what I should be refunded after all of this and I think they just did it in hopes that I would leave them alone. I really wanted to resolve this with them amicably and have been exceedingly patient with them but unfortunately that goodwill hasn’t been reciprocated. We paid for our ducts to be wrapped and sealed and I think it’s clear we didn’t get what we paid for."

"Too expensive"

"This company has some of the rudest and most disrespectful people working there. Veronica and Jessica should not be in customer facing positions. The bathroom remodel was done well, but the tile installer needs a bit more attention to details. We still do not have glass and had to call the glass company last week directly for an update as they were not being provided by New York Renovations. NY Reno kept stating there’s a delay and timing is estimated. However, Glass Depot told us the deposit was never paid and that was 7 weeks after they came out for a template. Just called the glass company again for the first time since early last week after continued vague updates from NY Reno. One very helpful person told me that NY Reno just paid the deposit via ACH earlier this week and that they’d call back after asking around for a timing update. Never heard back, so I called again but was told that NY Reno had instructed Glass Depot to not speak with me. The woman at Glass Depot specifically said she was told by NY Reno to not discuss any financial information but could confirm that “the glass has been ordered”. However, when I called last week, that same person at Glass Depot said the deposit was not made and glass had not been ordered. Meanwhile, for weeks, NY Reno was providing random updates about our glass saying they haven’t heard from the glass company, or that it’s just one more panel to come in. Those seem to be false as well as the “receipt” they emailed which was a text only document on Microsoft Word (not images). I’m sure NY Reno will reply to this and say they have gone above and beyond to make us happy. Or, try to put the blame on us and call us rude for following up directly with their vendor, but we have plenty of emails and an outrageous to show this. Plus, a bizarre phone call from Veronica where she berated me by saying that I picked the wrong person to mess with, calling me insane, etc. Update: After I left a review on Google, Veronica from NY Reno emailed stating that they will no longer be in contact or respond to any form of communication until there is a glass install date. She also continued the false line of allegations regarding harassment. Their response to this review, negative criticism, and a customer pushing for concrete updates speaks volumes."

"Steve has been to my house twice and has been incredibly professional, kind, and clean both times. The first time, there was a leaking bathtub in my 2nd floor bathroom and although he had to cut the ceiling in the living room, he identified the problem and fixed it quickly and cleanly. He came the second time to my house to address a non-working kitchen sink garbage disposal and did it on the day I was moving! I couldn't have been more grateful for his services that day!"