
Serving Hillview, KY and surrounding areas
In business since 1930
Free estimates
Emergency services offered
"Basement Wizard employees were on time and very friendly. Since these employees were not involved in the original inspection and job estimate I showed them the two areas that needed to be repaired and described the problem. I also pointed out how important it would be to control the dust which I knew would be created during the repair. I was assured that the area would be enclosed and air cleaners would be used to control the dust. Upon completion of the repair I was shocked to find that my entire basement was filled with a dust cloud. Everything in the basement was covered in a layer of fine powder. I contacted the original estimator (employee) who offered to have the crew return and clean my basement. I told him that I had no confidence that they would perform an adequate job and I would perform the cleanup myself. A couple of weeks later after a heavy rain event one of the "repaired" cracks leaked just as it did before the repair. A second crew (which included a foreman) was dispatched to preform a second repair attempt. The second crew did a much more professional job and their repair appears to have stopped the leak so far. My disappointment with Basement Wizard is not with the fact that it took two attempts to complete the repair. My issue is that I was assured by the original estimator and the repair crew that they would control the dirt and dust during the repair process. They failed in this promise and I spend many hours cleaning up after them.
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