Get matched with top metal roofing repair pros in Hiram, GA

"We had repairs done to a metal roof. Had it completely rescrewed. This company was good all the way through the project. Their communication is excellent. They were on the job on time fast and efficient. We have had no further roof leaks!"

"They were great. I enjoyed working with them They were fabulous. They were personable. There were minor issues that we wanted to fix. They don't have any push back to those changes. They were professional. They did our request very nicely. They gave us some advice about the shade of the roof and what would work on the roof."

"Excellent service! Matt was very professional and kept me informed throughout the entire process. They were also extremely helpful with my insurance company. My insurance only wanted to pay for a partial repair. Matt provided wind and storm reports for the past several years to show that the roof needed a complete replacement and my insurance agreed. I'm very thankful for their help. I would recommend them to anyone! The entire roof was started early in the morning and was completely done be late afternoon. The crew was very organized, and they also protected the walls and plants around my house with a special netting system."

"We were experiencing a leak in the roof, moisture was accumulating and heat was unknowingly escaping ,adding to our heating bill. The same day we contacted Mr. Brown , he was on our roof repairing the damaged section IN THE POURING RAIN, stopping the leak. Amazing customer service in our moment of need, easing my wife’s worried mind, as we have a newborn baby girl to protect. We contacted our insurance company and Mr Brown met the representative at our house the day of inspection. The adjuster commented on his professional repair. Our insurance company paid for our new roof, we ONLY paid the required deductible. Mr Brown and his company installed the new roof in one day. They rose to the occasion in our moment of need , ( pun intended) with amazing customer service and true professionalism. We highly recommend Lioness Roofing from start to finish."

"Ryan was great to work with. They fixed leaks, did repairs, and painted the roof. Clean and efficient."

"The pro's name was Mike and he responded quickly with a very reasonable scope of work and estimate. He quickly repaired the leak in my roof and cleaned off the leaves from the rest of the roof as well. I recommend this company and have added them to my preferred professionals list for roofing repair."

"I would say that they performed the roof repair job in a competent manner. They were professional and completed the job in a timely manner. The proof of their work will be in the next few days when the rains return."

"They did an excellent job replacing my roof. They also removed my wooden facials and replaced them with metal ones, they did a good job with that as well. They also replaced my gutters and spouts. They have my house looking much better and everyone in the neighborhood has been giving me compliments on the work they did. I will refer them to anyone who ask who’s a good company to replace their roof at a very good and reasonable price."

"I had ARAC Roof it Forward replace my roof about a year ago and I've had no issues whatsoever. In addition, I just recently sold the house and Nathan has been so helpful in answering questions from the buyer and providing continued support when needed during this selling process. Nathan is professional, answers his phone and will go out of his way to assist you in anyway possible. I'd have to say, I won't go anywhere else when the time comes for a new roof on my new home. Thank you Nathan for providing the utmost in customer service."

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I started discussions with Crestmark in mid-April 2013, receiving an actual quote and invoice in mid-May. They performed the roof repair and it was completed by the end of June, with the work crew doing superior work. With the roof complete, there was approximately $8,000 worth of repairs remaining to be completed. When I had not heard from Crestmark by the second week in July, I attempted to contact them by email and phone but to no avail. I finally made contact by phone shortly into September (four months into our repairs!) and expressed such frustration with the owner that a representative emailed me that afternoon, promising to come by and estimate the materials needed for completion. A week later they came out and partially finished the chimney framing but left it unpainted and none of the facia or soffet work done. On September 19, I received an email from the same representative promising to "get a list of what needs to be finished tomorrow and we will get it done". I have not heard from Crestmark since (today is November 9, 2013) nor has any work been performed. While Crestmark Roofing promised much and their price was fair, the lack of communication and follow-up has negated what should have been a relatively easy success. 

UPDATE

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On November 9, 2013, I provided Crestmark with advance notice of my Angie's List review to allow them an opportunity to responds and/or attempt to remediate our concerns. On November 21, 2013, I received an email stating they were ordering the remaining materials and would have the job completed within 2-3 weeks. However, I heard nothing else from my job representative into mid-January. On January 22, 2014, I contacted the Angie's List POC for Crestmark Roofing, Gary Yates. In contrast to my experiences with the prior representative, Mr. Yates was professional, responsive, and extremely disturbed over how the job had been handled. To his credit, he did not fain concern in an effort to win back business; instead, it appears he made a diligent effort to objectively investigate the status of our job and what led to our displeasure. Mr. Yates kept me informed throughout the 23rd, checking for additional information and clarifying points of confusion. On January 24, Mr. Yates and I met in person, where he apologized for the problems with this job and updated me on the results of his investigation. He assured me that this was an isolated incident involving one of his representatives and took full responsibility for the lack of communications and response. He cleared up several misconceptions concerning the repairs and in my view rescued the reputation of this company. Had I thought to contact Mr. Yates earlier, many if not all of these problems may have been averted.

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