Get matched with top arbor, pergola or trellis custom builders in Hyannis-port, MA

" Working with the PLJ crew was an excellent experience from start to finish. My deck came out absolutely beautiful?exactly how I envisioned it. The team was super nice and took the time to answer every question I had along the way. I highly recommend PLJ to anyone looking to turn their project into reality. They get a thumbs up and 5 stars all day long!"

"We recently completed a gut reno and second story addition. After engaging 10 different contractors, MP was the most communicative, interested, flexible and competitively priced. MP has a large in-house team of experts that work efficiently and adapt to the home owner’s needs and preferences. The employees worked 6 days a week and took great pride in their work. They were personally invested in our project and wanted to make it the home of our dreams. The team includes an amazing designer, Nataly, who helped with selecting finishes. The onsite foreman, Adriano, demonstrated expertise and kindness. Seichelle and Marco did an excellent job with operations, ordering materials and problem-solving. We have been back in our home for 10 months. Anytime I have an issue, Seichelle and the team have addressed it. They have gone above and beyond what is expected. We could not be more pleased with our project. We strongly recommend MP for your next project!"

"Excellent work. Crew was timely, professional and kept the work area clean"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."