Get matched with top chimney cap installers and replacers in Ida, MI

"Cozzys did a terrific job cleaning our windows. Their work and communication were very professional."

"This was a very last minute hire. Everyone involved was gracious and helpful in getting this request met. Joseph, our tech, was knowledgeable, efficient, professional and courteous."

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"Two nice young men came out and did a superb job. They covered and protected everything. The entire fireplace looked brand new when they finished. They charge more than the folks who usually do it but the job was perfect and most people just send one guy. My fireplace is double sided and larger than most so it probably made it easier and faster to get the job done. Good professional young men Kyle & Jake."

"Our experience with The Carpet Guys was less than impressive. I would not recommend their service. I informed the sub-contractors prior to the start of the job that we just had our hardwood floors refinished a week prior and asked that they cover the floors in the area they were working to protect the floors. They covered some areas, failed to cover the area in front of the staircase and there were several deep scratches because of their careless workmanship. Paint was chipped off the walls on the staircase and there were areas where the seams were visible. There were also a few areas where the carpet was not cut and glued properly. One of the workers was on his cell phone during most of the time he worked, at some point a 2nd crew of workers came and the 1st crew left without notifying us that they were swapping out crews. Lastly, we advised the work crew that they had full access to the use the bathroom on the first floor; one of the worker's used my master bathroom and deposited the used toilet tissue on the floor instead of flushing the tissue. An Install Manager came out and attempted to correct the areas of concern, he did an acceptable job. However, we refused to allow them to repair the hardwood floors, as it would void our warranty with the company. I elevated my concerns to another level of management explaining why I did not want The Carpet Guys to repair the hardwood floors and the cost to repair would be a minimum of $450 per hardwood flooring company and his response was, "how do I know my guys damaged your hardwood floors". After I became verbally upset over his insinuation that I was lying he stated he wasn't trying to argue just send him a paid bill. After spending over $8,000 cash for the carpet install, and I told them the hardwood floors were finished a week prior to their job, which we paid almost $7,000 cash for, why would I haggle over less than $500. Never ever would I recommend anyone use this company, save yourself the headache and go with someone else."

"Responsiveness was spot on and Service was fantastic!"