Hope Plumbing, Heating, and Cooling
1919 E 52ND ST
Hope Plumbing, Heating, and Cooling
1919 E 52ND ST
Customers say: Super punctual
1542 local quotes requested
18 years of experience
We specialize in working on older homes and those problems that require unique solutions. We offer full service residential plumbing services to customers looking for "long-term" and "efficient" solutions. We work on the following plumbing items - toilets, sinks, water heaters, tankless water heaters, sump pumps, water softeners, faucets, garbage disposals, drains, gas lines, clogged drains, water lines, main lines, and all other non-listed residential plumbing needs.
"This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard. But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I’m not sure which. I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks? Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I’ll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater which would include a $300 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000. But don’t worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks. After I told Rich I’d think about the 3 quotes, I call Rheem/Richmond’s customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That’s when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated? I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich’s diagnosis. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. The technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Unacceptable. I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to Hope and she refunds my service fee. I’ve completely lost trust in this plumber and business. Many other reviews here state how Hope is pricier than its competitors. If you’re going to be more expensive… you’d better be an expert in your field and give much better service than I received. Look elsewhere."
Jason B on February 2023
We specialize in working on older homes and those problems that require unique solutions. We offer full service residential plumbing services to customers looking for "long-term" and "efficient" solutions. We work on the following plumbing items - toilets, sinks, water heaters, tankless water heaters, sump pumps, water softeners, faucets, garbage disposals, drains, gas lines, clogged drains, water lines, main lines, and all other non-listed residential plumbing needs.
"This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard. But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I’m not sure which. I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks? Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I’ll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater which would include a $300 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000. But don’t worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks. After I told Rich I’d think about the 3 quotes, I call Rheem/Richmond’s customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That’s when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated? I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich’s diagnosis. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. The technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Unacceptable. I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to Hope and she refunds my service fee. I’ve completely lost trust in this plumber and business. Many other reviews here state how Hope is pricier than its competitors. If you’re going to be more expensive… you’d better be an expert in your field and give much better service than I received. Look elsewhere."
Jason B on February 2023
