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"Lio is so very knowledgeable in his expertise that he was able to communicate his procedure in a fashion we understood. He took time to explain what he was going to do and how he was to accomplish replumbing a 90+ year old house that has a very small craw space. He took on the task that no other plumber would touch because of the small crawl space. Initial contact with Initiative Plumbing and final job finish was less than a week (actual work was completed in one day as promised). This company has an awesome team that works efficiently and effectively. Iâ m very happy with my decision to have them replumb my childhood home. Again, thank you Initiative Plumbing, you did an awesome job! Keep up the GREAT work!!"

"Affordable, but poor communication, promises not kept, and numerous mistakes made that we’re paying someone else to fix. Overall, better than what we had, but would not use them again."

"They were very knowledgeable and friendly with great prices!"

"After a high-pressure sales pitch presented as an estimate, a "3 days tops" job turned into a month. The materials are good quality and the overall end result is fine now, but it was a circus during the install! First, someone drove a screw through the wall straight into an electrical outlet on the other side! Thank goodness the house didn't burn down when it shorted out inside the wall. After going back and forth with a supervisor "Aaron" who was never even there during the work, saying that it was an existing problem in the electrical system, it finally got fixed. When there's a brand new 3-inch screw going through the box, that is definitely not an existing wiring problem! Apparently they ran out of the screws they were supposed to be using and tried to improvise... Then, 2 floor tiles were cracked during the job and they had to be replaced. Luckily, the same tiles were in stock at the local big box so it was able to be repaired without changing the entire floor, but tack on another day of work. Then, the shower doors were installed upside down and backwards, so another trip had to be made for that to be remedied AFTER they had to order a completely new set of doors! So for 2 weeks we were shimmying into the shower behind a shelf at the back wall of the bathroom. All in all, for the price you pay for this type of shower, I'd expect the workmanship and attention to detail to be much better. The crew was very nice during the process and did eventually own up to and fix the flubs, but if I had to do it all over again, I'd buy a top of the line kit from a big box and have an independent contractor install it for half the cost. I was also encouraged to leave positive reviews in exchange for a gift card, which would explain a lot of the 5 star reviews around the net..."

"There was originally an issue with a difference between what I was quoted on the phone and charged upon completion. However, Brian reached out and fixed it. The work was completed quickly and efficiently."

"Travis & Lee were awesome, they did a fantastic job on the Demo & Remodel of our Walk In Shower. We could not have been more pleased with their work and professionalism. Would defiantly use them again with any future projects. They know how to treat their customers!"

"Went well. Easy to work with and understood my request. Workers polite and willing to make changes as needed"

"Kevin gives competitive bids; he does all the work himself without subcontractors which keeps the labor costs down. He is skilled at helping you select flooring, tile, light fixtures, and paint colors. He is a good idea guy, and can suggest multiple ways to solve your problem. He is honest and hardworking. His handyman skills are excellent...he can do anything."

"Work was completed on time. Looks great. Very clean and detailed. Worked with me on a couple of issue that came up to my satisfaction."