Get matched with top chimney cap installers and replacers in Ipswich, MA

"I called Horizon after moving into a new home in Medway and having no idea what condition the chimney was in. They sent a team out the same day! The guys were great - very friendly and professional. They looked everything over, informed us that one chimney needed to be cleaned but the other did not, and some of the brick work was loose on the fireplace floor. I also requested a chimney cap and they suggested strengthening part of the chimney before installing. They provided an estimate within 24 hours and came out about a week later to do the work. Again, they were completely professional, pleasant and somehow despite cleaning the chimney and doing masonry work, did not create any dust or mess in the house. I was so pleased that I asked them to put us on a yearly schedule for routine cleaning. I highly recommend!"

"Exceptional service!! I got a call in advance, explaining the Covid-19 protocol and how the visit would work. Service technician, "Bobby 102" arrived on time, wearing face covering as discussed. He was super polite! Brought in his equipment (including floor/rug covering), accurately described the scope of the job and estimated timing. He worked quietly and efficiently while here and explained what he discovered at the end of his work. We were able to ask questions and got very clear and direct answers including what maintenance might be required down the road. We gave him a check on the spot and he was off to his next customer. I took great comfort in the way Master Chimney Sweepers prepared and informed us and we were extremely pleased with the actual service performed very professionally by "Bobby 102"."

"All work was completed and exceeded my expectation. Sam and Ivan took the time to explain exactly what they were inspecting, the process of how they cleaned the flue, the issues they discovered, and their plan to execute the work. Very nice guys. I will have them back again for sure."

"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."

"The entire process of dealing with Norm B & Sons was fantasti!. We contacted Norm for a price to wallpaper and accent wall an appointment was setup to get a quote. The person came by as promised and on time! When Norm and Ralph came to do the job they were on time and schedule. The wallpaper came out perfect. I would highly recommend Norm B & Sons you will not be disappointed."