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"David and Zack came out to our house in December for a chimney cleaning and inspection. We knew we would be needing some degree of repair on our cap and pan, but David informed me that we had been fitted with the wrong size pan the whole time we have lived here and the damage was much more extensive than we anticipated. We were quite frustrated that no previous chimney service company brought the issue to our attention before the damage was done, but David put together a fair and comprehensive proposal to fix the chimney. Huge job that David and Zack’s crew, led by Jerry, got done a couple of days faster than quoted! Special shout out to Christine at the office for her speedy and super helpful communication! We will definitely be hiring them for all of our maintenance going forward! I give Nevermore Services five stars because that’s all I’m allowed to give!"

"11/29/24 Spencer comes to my house to look at my Chimney to see if it needed to be swept. Then I asked him about a wood stove. He said yes he does install wood stoves and we agreed. He did state to me that I would have to put $3000 down for him to do the job. I got a receipt via messenger@messaging.squareup.com. 12/7/24 was the date Spencer agreed to come and install the stove. He called me earlier that week stating he needed to change my date due to his wife needing some time away from their infant child. I agreed to change the date of the installation to 12/16/24. 12/16/24, Spencer showed up late and came alone with a 300 pound wood stove, per Spencer. Spencer had told me several times that his father in law was coming to help him, then his dad and he stated his helper was a flake. When Spencer first showed up he made a comment to me how the company he bought the stove from went up in their pricing. He was not very happy. He got the wood stove inserted into the fireplace. I had offered to help but he said no thanks. While Spencer was working on getting the piping connected to the stove and the surround on, his wife and infant child show up to hang out. When the surround was being placed around the stove a measuring tape was not used. He vicariously placed the surround around the stove without fabricating the metal to what it needed to be. He carelessly placed silver screws into black surround. He even removed one screw on one side and now there is a silver hole and a silver screw. He even broke some of the bricks on my fireplace due to not having help or correct tools to do the job. When you look at the surround the two silver screws are in different places, is not level, is not attached to the wall of the fireplace and flaps. When he was here, Spencer stated to me that he would show up on Saturday, 12/21/24, to work more on the surround. I said ok and wrote a check for $2000. Later I realized that I had asked Spencer about a military discount and said he would take $100 off my bill. The total amount agreed upon was $4900 not $5000. I contacted Spencer, he did not respond to me. I get a message from apple saying I had a payment. I checked and it was from Chimney Charmers. I sat on my couch that night and looked at the stove with the light on. The stove is not level and the surround on top is not level. A leveler was not used either. A possibility is that the floor of my fireplace is not flat and I would have thought he would have done something to make the stove flat or something so the stove does not move. When you close the door to the stove it moves inside the fireplace. The stove was not anchored. I was told by someone that Spencer should have made the surround look like it was attached and part of the stove not make it look like dumbos ears flapping in the wind. Here is a response when I made a post on a local page, "Yeah like I said if he had measured and looked at a spec sheet he could have avoided that problem. Additionally he should have used tap-con masonry screws, or at least anchors and screws to adhere it to the brick and then added a high temp sealant around the edges/seams." None of this was done. I am not even sure if he had a permit to place the stove in or if he placed it in correctly. He had told me on his own accord that he would return on Saturday, 12/21/24, to place some kind of wool or something behind the surround and attach the surround to the brick. None of this was done. I also found out later that day that his wife was in my front yard, on my swing, swinging their infant child. I tried to contact Spencer several times via text before he was suppose to show up on Saturday, 12/21/24, per him. Spencer finally texted me back on Friday, 12/20/24, and told me his work was done, done correctly and he would not be returning. I was confused and angry because he offered and told me he would return on Saturday to finish. Spencer only gave me a google receipt for the for the $3000. I have not been given any kind of receipt for the other $2000. I did request via a text and their website a detailed receipt. I have not had a response from Chimney Charmers. I also contacted BBB, they tried to contact Chimney Charmers and they, Chimney Charmers, did not respond to BBB. We had a verbal agreement. I did not know he was untrustworthy. Are there any additional costs related to this service? (Your question) Not yet but I do plan on getting it repaired."

"I'm very disappointed in your company. Work was billed but not completed. They promised to install a new natural gas log lighter. But, they haven't. I've called at least three times with no response. Go somewhere else."

"The work was done in a very professional manner, and the guys that came out to my house went above and beyond. They even discovered a small leak in my gas piping and were able to get it fixed as well. Sleeping better knowing they were looking out for me. I really appreciate their hard work and I’m so glad that I hired these guys."

"Grant with AmeriClean came to my house on time and performed exceptional work pressure washing my home and driveway. He was very thorough and paid attention to every detail. He took time at the end of the job to walk through what all was done and made sure I was satisfied with the work. Will hire him and his company again. Great work!"

"It was fine."

"Norma's Cleaning Services has been my go-to cleaning service for the past two years, and they have consistently exceeded my expectations. First and foremost, they are incredibly reliable and flexible. Over the years, Norma's team has always been accommodating to my schedule, ensuring that my home is cleaned at a time that works best for me without fail. Their prompt service is another standout feature. From day one, they have arrived promptly at the scheduled time, ready to get to work. This reliability has been a key factor in my continued satisfaction with their service. When it comes to the quality of their cleaning, Norma's team is thorough in every sense of the word. They leave no corner untouched, consistently delivering a deep clean that leaves my home looking and feeling fresh and inviting. Despite their high level of service, Norma's Cleaning Services remains affordable. Their pricing is competitive, especially considering the exceptional quality and consistency they provide. In conclusion, Norma's Cleaning Services has been an integral part of maintaining the cleanliness of my home for the past two years. Their reliability, promptness, thoroughness, and affordability make them stand out among cleaning services. I highly recommend them to anyone seeking a trustworthy and professional cleaning service."

"Awesome work! They are very thorough and detailed and came on short notice. I would highly recommend this company for all your cleaning needs!"

"JP with Michcanical did a wonderful job."